Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
Our Professional Services Delivery team plays a central role in our customer’s success, embodies excellent customer service, and sets the industry bar in relationship management and strategic program design. This role is an ideal opportunity for someone who enjoys creative project/program management, skilled relationship development, and demonstrates finesse in using technology to solve business challenges. The role would be specifically focused on our largest, most strategic accounts, making sure accounts are supported on a day to day basis around the technical usage of Medallia products, promoting technical enhancements and client adoption, and resolving escalations via non-billable work.
Our Technical Account Managers are at the heart of Medallia’s partnerships with our clients and support the ongoing relationship with our customers. They successfully drive adoption and deliver value to clients through Medallia's suite of products and services. It is a big job that offers an incredible opportunity to drive value not only for Medallia, but also for the world-class companies we serve. This role in Professional Services does not carry a billable utilization target.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.
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