Senior Human Resources Business Partner

Location : Mexico City, Mexico | Team: HR Business Partners

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

Our Team

The Medallia People and Culture (P&C) team speaks directly to its name. The company’s cultivator of talent, champion of development, and safekeeper of culture, People and Culture defines Medallia both as a brand and employer. Inspired to find and bring out the best, we’re responsible for our people processes: recruitment, hiring, onboarding, benefits, performance management and growth, and support during life-changing moments. Our team balances playfulness and collegiality with dogged ownership of our work. 

The Role

In this role, you will support functionally aligned teams including Engineering and Product Management, in partnership with the PnC Leader. You will serve as the primary P&C point of contact for early to mid-career Medallians and managers. At Medallia, the HR Business Partner team solves complex organizational challenges with a people lens; the emphasis is equal on each word in the title: 

HR - You’ll apply a people lens to complex organizational and business challenges. 

Business - Your business acumen will set you apart from the crowd.   

Partner - While you’re a core member of the People and Culture team, you’ll work so closely with your key business groups that they value you as part of their team. 

To be successful, you’ll need to challenge the status quo, push your partners to be great, and use data in addition to your laser sharp people instincts to drive decisions.  As a core part of this role, you will be delivering critical people programs including compensation, performance and development. Across these programs, you will work to create structured and objective processes, and an environment where all Medallians feel a sense of belonging. 

You have the chance to own your career path as we build and grow a world-class organization. This opportunity is a full-time role with minimal travel. 

Responsibilities 

* Serve as a sounding board, coach, and counsellor by being the primary P&C point of contact for early to mid-career Medallians and managers; build listening posts and develop a keen understanding of current sentiment, cultural concerns, and opportunities to advance how we do business and work together (e.g. through weekly ‘office hours’, coffee chats, new manager check-ins)
* Partner with our HR Centers of Excellence across Talent Acquisition, HR Operations, Total Rewards, Employee Relations and Diversity & Inclusion to design solutions for your business including but not limited to developing a deep understanding of the competitive talent landscape with respect to future needs of the organization, partnering on people processes, global mobility and HR administration, enhancing the employee experience, and supporting employee relations concerns
* Analysis and development of organizational design and effectiveness, supporting Medallia's geo expansion across the global regions, including restructuring and workforce planning
* Delivery of core P&C programs, and best-in-class training/coaching in support of these programs across multiple business areas and throughout the employee life cycle, including Voice of Medallia, compensation cycles and other reward and recognition initiatives, support of New Hire Orientation and on-boarding activities, conducting of exit interviews, analysing and feeding back on data, and support of all performance management activities
* Support the creation and delivery of best-in-class training to support the above activities
* Management of People Dashboards, analysis of trends and metrics, and development of future programs to address people issues
* Comprehensive systems management of Medallia’s HRIS, Workday, for administration of employee life cycle events, best-practice audits (probation, annual leave) and regional reporting 

Minimum Qualifications

* 10+ years of combined HR experience (i.e. HR business partnership, operations, compensation programs, talent acquisition or similar)
* 1+ year of HRBP experience supporting Engineering stakeholders
* Experience in international HR partnership
* Strong verbal and written communication capabilities, organizational skills, and the ability to prioritize competing tasks in a fast-paced environment
* Ability to influence and shape perspectives through a variety of techniques and across multiple levels of stakeholders
* Ability to assess, coach and develop talent
* Proven ability to analyze data, understand trends, develop appropriate visualizations for senior leader consumption, and develop recommendations for action; accuracy and attention to detail are key  
* Strong business acumen; clear articulation and understanding of the business model, operations and  financial structurePrevious experience in coaching, influencing, facilitation and presentation, training delivery, process development, analysis and problem solving
* BA/BS degree required
* Master’s Degree in Human Resources or MBA preferred
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. 

Medallia is committed to working with and providing reasonable accommodation for applicants with any disability.

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