Senior Collections Analyst

Location : Buenos Aires, Argentina | Team: Accounting

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

Medallia is seeking a detail-oriented Accounts Receivable Analyst to join our growing Finance Team. This role will report to the Credit & A/R Manager and this new member will have the opportunity to make a company-wide impact through implementing billing best practices and resolving customer balances for payment to ensure we hit our cash flow targets. The ideal candidate will have a strong work ethic, attention to detail, and the ability to work under tight deadlines.

More specifically, you will:

  • Perform accounts receivable collections activity for our world-wide customers including sending collection email, invoices/contract review, invoice submissions, and account reconciliation.
  • Resolve invoices discrepancies with customers professionally, respond to customer’s invoice inquiries in a timely manner, and maintain detailed notes for all account activities.  Work directly with customers and partners to resolve outstanding invoice issues and residual balances, maximizing recoveries and minimizing write-offs.
  • Partner cross-functionally with Sales, Deal Desk, Operations, Order Management, Revenue Accounting, and Legal teams to research and resolve customer inquiries and/or disputes.
  • Manage new customer on-boarding process, including credit risk review, provide supporting documents to customer and customer portal registration.
  • Contribute to efforts to enhance policies and procedures that streamline credit and revenue operations processes.
  • Assist with audit requests and review as needed.
  • Perform other special projects and analyses as directed by management.

Qualifications:

  • Excellent communication skills, written and verbal (English and Spanish).
  • 5+ years of B2B collections experience.
  • 3+ years of Microsoft Excel experience.
  • 3+ years of overall revenue operations experience including order processing/billing and collections.
  • Excellent customer service with attention to detail and being organized.

Nice to have:

  • NetSuite experience (or other ERP systems).
  • Degree in Accounting or Finance.
  • Work well with cross-functionally both internally and externally.
  • Self-motivated and independent but know when to escalate issues.
  • Ability to manage multiple tasks and prioritize tasks.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. 

Medallia is committed to working with and providing reasonable accommodation for applicants with any disability.

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