Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
Medallia is looking for an experienced and motivated Senior Product Marketing Manager to lead the messaging, positioning, and delivery of our Contact Center Suite. Our Contact Center Suite helps contact centers of all sizes to deliver the best customer and agent experiences. We do this by capturing and scoring all interactions, anticipating customer pain points and proactively responding at scale, identifying high-value interactions for manual review and coaching, and democratizing data across the organization. As part of the Strategy and Product Marketing organization at Medallia, you will be an experienced global marketer with exceptional writing, organizational, and communication skills. Working closely with marketing, sales, and product teams, you will drive the go-to-market strategy for product launches, marketing programs, sales enablement, competitor intelligence, and pipeline support. You are collaborative in nature, a true team player, that builds strong cross-functional relationships. You’re used to juggling multiple projects at once and working with tight deadlines. You are passionate about customer and employee experience.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies