Security Operations Engineer

Location : Prague | Team: Security Engineering

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

At Medallia, the Security Operations team increases Medallia’s long-term value by building enterprise-grade, best-in-class security to detect indicators of compromise and security malfeasance, as well as leading Medallia’s security incident response and investigative capabilities across the entire organization. We are passionate about security, threat hunting, automation, and rapid iteration, and loves creating pragmatic solutions to challenging problems.
We work closely with our Red-Team and perform Tabletop exercises that allow us to build company-wide muscle memory for responding to incidents.
As a next-generation Security Operations team, DevSecOps methodology is our focus, and our engineers utilize best-in-class tools like Terraform, Packer, Linux, Python, GoLang, Splunk and AWS EC2 to deliver robust capabilities across our platform (infrastructure-as-code model).
We are looking for a Senior Security Operations that shares our passion and be able to work closely with our global engineering teams and ensure that we have best-in-class detection and response capabilities deployed throughout our platform

Our Engineering culture:

  • We don’t expect perfection, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base.
  • We love technology, follow the latest technologies and share what we learn.
  • We are not afraid of failing when we are experimenting with different technologies, development methodologies, and toolings.
  • We build strong relationships with team members around the globe and are not afraid to challenge our team members and peers on enforcing good habits and best practices.

Specifically, you will:

  • Build Security Use Cases and implement them in the SIEM. Utilize pattern matching techniques, machine learning algorithms, statistical models, and other novel capabilities or techniques to detect and respond to insider threats, advanced persistent threats/attackers (“APT”), and anomalous behavior of systems.
  • Build detection mechanisms that identify indicators of compromise and other forms of security malfeasance or misconfiguration.
  • Respond to Security Incidents and lead investigations related to real or potential indicators of compromise.
  • Build automation around our security response and reduce the need for high-touch, human intervention, and investigation into common security events and patterns.
  • Utilize various open-source tools like Terraform, Packer, Linux, GIT, Python, and Go to instrument and build our security platforms and tools using an infrastructure-as-code model on a hybrid (cloud and on-premise) platform.
  • Participate within our on-call security operations team that Medallia counts on to protect our customers, employees, and infrastructure from common and novel threat actors.
  • Work with teams across the world throughout Medallia’s global workforce.

Preferred qualifications:

  • 3 or more years of relevant work experience.
  • Prior experience responding to security issues or challenges, such as: threat hunting, intrusion detection, signals intelligence, incident response, forensics and security architecture, and infrastructure.
  • Prior experience administering or working with a SIEM, such as Splunk, ElasticSearch, Qradar, etc. and have experience analyzing large data sets in order to separate true signals from noise.
  • Strong troubleshooting capabilities, a curious mindset, and a passion for both the human and technical aspects in the art and science of information security.
  • Knowledge/understanding of how HIDS, Networking devices (Firewalls, IPS/IDS, Routers, etc.), Anti-Malware solutions and Anti-Spam solutions work and possess a deep understanding and recent experience with Linux/Windows/Mac system administration and hardening experience.
  • Programming experience in one or more languages such as Python, Bash, Go, Java or C.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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