Junior Deal Desk Analyst (Remote, Mexico)

Location : Mexico City, Mexico | Team: Deal Desk

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.


  • Review order forms for completeness and accuracy. 
  • Close won opportunities as they come into the Deal Desk queue.    
  • Process opportunities in Salesforce.com to meet and exceed expectations in alignment with high quality output. 
  • Follow-up with the sales team for the PO’s and other documents related to their opportunities if not originally provided. 
  • Work with the Deal Desk, Sales Directors, legal, and others to obtain necessary documentation required for each opportunity in Salesforce.com
  • Proactively communicate issues back to management and follow Deal Desk processes.
  • Support internal audit and SOX controls. 
  • Assist in developing workflow improvements, including process and systems improvements (assisting in the development of business requirements, performing systems testing, etc.). 
  • Collaborate with cross functional teams to implement automation of provisioning for cloud infrastructure software and establish traceable and auditable evidence of deployment / order fulfillment.

Required qualifications

  • 2 years of Financial Analysis experience in a complex environment, while contributing in a growing capacity 
  • Demonstrated ability to work with a diverse team and influence/drive change across functions 
  • Well-organized; able to effectively handle multiple tasks and prioritize 
  • Ability to work in a high-pressure environment with extended hours & weekends required during end of quarter 
  • Self-motivated with a knack for being meticulous / detail oriented

Preferred qualifications

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. 

Medallia is committed to working with and providing reasonable accommodation for applicants with any disability.

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