Product Manager, Digital Customer Experience

Location : Remote, United States | Team: Product Management

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As a Senior Product Manager you will be the point person driving vision strategy and roadmap execution for our Digital Anywhere Product and it’s growth. We are looking for someone with B2B platform background that has a business growth mindset and an experienced result oriented mind to work with our world class customers and become wildly successful
If you are looking to take ownership and make a real impact on a product and a market, this is an amazing position for you…


  • Leading Digital Customer Experience Anywhere product strategy and execution, working closely with Product leadership, R&D, customers, partners and cross-functional teams.
  • Work with vertical business leaders and GTM teams to create,  launch and scale packaged solutions for our  market leading customers to improve their end user experiences.


  • Employment type - Full time (flexible work from home options)
  • 5+ years of product management / sr. product management experience.
  • Proven experience in B2B space and working with Enterprise customers, on platform API powered Products.
  • Excellent communication and presentation skills, with experience presenting to C-Level executives, both internally and to customers.
  • Experience working with Partners in different verticals to make then successful along with customers.
  • Strong drive for success, details oriented with demonstrated analytical and problem solving skills.
  • Bachelor's degree in engineering, computer science or equivalent - benefit.
  • Excellent written and verbal communication skills in English (most work and interactions are in English).
  • Ability to work with global teams, including travel and calls in the evening when and as required.
  • Experience with Retail solutions - Advantage.
  • Experience with iOT solutions - Advantage.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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