Business Operations Analyst

Location : Austin, TX, USA | Team: Professional Services

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Team
The Business Operations team at Medallia is responsible for driving organizational strategy through process improvements, monitoring business metrics, and defining initiatives for change. We develop and deliver operational business processes for our Professional Services organization. Broadly, Professional Services is responsible for unlocking the value of the Medallia platform for our customers and our partners by ensuring they receive the system expertise and customer experience management guidance required for business impact. 

You will be critical team member that enables Medallia to manage its Professional Services business with profitability, while meeting our long-term business objectives as a company. Working cross-functionally with Professional Services, Sales, IT, Accounting, and your other Biz Ops teammates, you will perform analytics and develop business processes that positively impact our bottom line.

The Focus

  • Metrics and Analysis (reporting)
  • Strategic Planning (forecast & trends)
  • Operational Excellence (drive efficiency) 


  • Develop and maintain weekly, monthly, and quarterly reports and dashboards.
  • Partner with offshore Business Operations team by helping remove obstacles, serve as a sound board and establish best practices.
  • Conduct weekly review meetings with regional PS leadership to review performance, target achievement to date, and share areas of improvement.
  • Work closely with Business Operations management team to share successes and provide early warning for any challenges foreseen from regional meetings.
  • Actively support month-end and quarter-end activities in partnership with Business Operations management team and Finance.

Minimum Qualifications

  • 2+ years of experience in an operations role in a SaaS environment (preferably supporting a Professional Services organization)
  • Bachelors degree or comparable degree in business administration
  • Strong proficiency in Microsoft suite - specifically Excel, Word & Powerpoint or G-suite equivalent

Preferred Qualifications

  • Netsuite, OpenAir and Salesforce or Mavenlink experience
  • Comfortable working with senior management both face-to-face and remotely
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize tasks at hand; strong attention to detail
  • Strong problem solving, analytical and critical thinking skills
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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