Professional Services, Junior Analyst (Graduates)

Location : London, United Kingdom | Team: Professional Services

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

The Graduate Analyst is an integral part of a project or program team implementing or enhancing Medallia solutions for its customers. The Analyst has a good working understanding of the Medallia solutions and can work with clients to ensure the solution meets their business needs. The Analyst is responsible for collecting and documenting the technical requirements and specifications in collaboration with the Technical Leads, and configuring solutions. The
Analyst is responsible for supporting QA processes and deployment of the solutions and ensuring customers satisfaction.

Role and Responsibility

  • Supports the technical work streams as part of a client implementation
  • Ability to work independently on low complexity assignments
  • Works with senior team members to carry out client implementations and program enhancements
  • Ability to develop strong client relationships by providing support through the implementation, recommending customer feedback programs, and resolving technical/system related inquiries
  • Participates in the implementation design, setup, and review processes
  • Demonstrates commitment to developing comprehensive knowledge of aspects of the Medallia platform
  • Collects and documents technical requirements
  • Configures surveys and reports utilizing the Medallia software solution
  • Responsible for QA execution
  • Provides support to client meetings by leveraging in-depth Medallia system capabilities
  • Provides client support when analyzing large sets of data

Core Competencies

  • Technical Excellence: Configure, test, and deploy Medallia technical solutions
  • Ensuring Quality: Follow quality assurance guidelines and accurately track quality incidents and hours
  • Deliver Value: Understand and articulate client's needs
  • Team Enablement: Provide technical support to account team members
  • Drive Innovation: Understand new products and provide support on rolling out new features to client programs

Qualifications:

  • Minimum of a 2:1 or above in a Technical or Analytical degree
  • Ability to travel 15% or less of the time
  • Advantageous but not necessary to speak an additional language: French, German, Spanish or Italian
  • Must have the rights to live and work in the United Kingdom
At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

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