Senior Site Reliability Engineer

Location : Remote, United States | Team: Voci Engineering

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As a DevOps Engineer in the speech platform group at Medallia, you will automate and streamline processes and infrastructure supporting our high-speed, state-of-the-art multilingual speech transcription server and systems. You will be involved in diverse tasks including automating builds and QA testing, building and packaging new components, managing CI/CD processes and infrastructure, validating full systems and testing machine learning models. You will need to be a self-starter able to thrive in a dynamic environment requiring flexibility and self-management. You will be building systems from the ground up and responsible for development, support and maintenance of all facets.

What do we look for? Engineers who thrive at Medallia have a few key traits:
Able to take ownership of a problem, propose solutions and drive them to successful completion;
Driven to be the best version of themselves on a daily basis; Care about their work, their team and their company; Expect their ideas to be challenged because they believe that the best ideas can come from anywhere; View feedback as a gift that they give and receive.


  • Bachelor's Degree in Information Technology, or related field
  • 6+ years of work experience in Computer Science, Information Technology, or related experience
  • In lieu of degree, 8+ years of work experience in Computer Science, Information Technology, or related experience
  • 6+ years of experience in Bash scripting and Linux
  • Very strong Linux knowledge and skills especially RHEL rpm-based systems
  • Strong experience with CI/CD pipelines with Jenkins or similar; Git/GitHub; Artifactory
  • Understanding of groovy scripting or similar to provide template CI / CD artifacts
  • Experience working in a cloud environment such as AWS, GCP or Azure.
  • Familiar with Infrastructure as Code (esp Puppet)
  • Excellent communication skills in English
  • Excellent organizational skills and attention to detail

Nice to have but not required

  • 2+ years of experience in automated software build & deployment automation in distributed cloud environment such as AWS, GCP, Azure
  • Knowledge in machine learning, deep learning and other AI use cases
  • Interest in ModelsOps engineering
  • Knowledge of containerization (Docker, Kubernetes, kubectl, pods, configMaps, secrets, etc.)
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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