Workplace Services Manager

Location : London, United Kingdom | Team: Workplace Services

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

Just as Medallia always focuses on the customer, Medallia offices focus on the Medallian. From state-of-the-art construction projects to nutritious food and beverages, the Workplace Services team builds environments that keep Medallians feeling inspired and energized. We're a team of inquisitive and energetic professionals that are constantly searching for new ways to improve workplace efficiency and make Medallia a great place to come to work every day.

In this London-based role you will be responsible for everything from daily operations & vendor management to office moves and partnership on future site selection. A desire to work in a constantly evolving environment and a drive to create empowering spaces and experiences is critical.


  • Manage ongoing facilities maintenance and operations programs in multiple EMEA locations
  • Setting standards, using metrics, and look for ways to improve optimization of facilities space
  • Develop and design innovative solutions to difficult problems, manage outside contractors and be on call for emergencies
  • Prepare cost estimates, schedules, correspondence, contracts and purchase requisitions for assigned projects
  • Manage and supervise vendors
  • Manage, implement, and or participate in design and planning of facility
  • Documents Standard Operating Procedures and Preventive Maintenance Procedures, implements and executes
  • Coordinate building space allocation, moves, layouts, and facilities expansion
  • Demonstrated belief in the role and how it has significant impact on the overall experience of a Medallian or visitors. How the small task affects the whole...where the puzzle piece fits.


  • 3-5 years of facility management or similar experience
  • Experience managing outsourced facilities services vendors across a multi-site platform with a track record of developing service streams
  • Experience developing and managing budgets with strong financial, contract management and purchasing skills
  • Ability to juggle multiple projects, priorities and re-prioritize as necessary in order to align with current business objectives
  • Effectively managing clients (Medallians) to manage, understand & clarify expectations, determine escalations and scope and check for satisfaction
  • Excellent communication skills

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

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