Professional Services, Digital Experience Analyst

Location : Remote, United States | Team: Professional Services

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Developing and delivering engaging analytics presentations, transforming data into actionable insights and
recommendations on how to improve CX. Enable customers to improve their understanding and drive up their usage of Medallia Digital Suite (including Decibel). Creating experts and Decibel champions across the user base. Utilizing
analytics methodologies to extract valuable insights from large amounts of raw information to find patterns that will
help our customers.
Responsibilities:
Owning the end-to-end project lifecycle for each customer’s analytical needs and understanding their goals
Drawing data from AWS & building customer-facing statistical studies utilizing programming languages;
Producing and delivering Customer Experience Insight for some of the largest companies in the world, becoming the specialized point of contact for all of their customer experience needs
Providing deep and extensive insight using a wide range of analytical tools to analyze customer behaviors, generating actionable recommendations our customers can deploy
Become an expert in: utilizing the Decibel Customer Experience platform, helping drive adoption and utilization for our customers
Generating hypotheses and testing to move customers away from Conversion Rate Optimisation, towards Customer Experience Optimisation
Generating and telling a full analytical story using a combination of data sources such as Adobe Analytics/Target, Google Analytics/Optimise; with Customer Experience data too.
Working with our wider technical teams to help shape internal product improvements.
Identifying industry challenges, and producing customer trend analysis
Developing and improving the delivery of analytics reports
Sharing feedback with the wider Customer Success Team and Product Management and Development team on requirements and perspectives arising in insight pieces
Developing use cases to support the Education team with developing training material and Learning Management System programs
Requirements:
Bachelor’s degree in a numerate field
Analyzed large and complex data sets
Delivered actionable insight and recommendations to a variety of stakeholders
Presented solutions to all levels of stakeholders with confidence and authority
Played key role in the delivery of successful data-driven projects
Recognized as a go-to expert on software use and benefits
Managed multiple projects and programs at one time
Keen to learn coding skills
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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