Solutions Principal, Hospitality & Travel (Remote)

Location : Atlanta, GA, USA | Team: Solutions Principals

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As a Solution Principal focused in the Hospitality vertical, you will work with senior decision makers at admired brands on a mission-critical task—helping companies more deeply engage their employees to provide better experiences, for both their employees and customers.  You will leverage your expertise in Hospitality and Travel to help companies tackle real business problems using our cutting-edge technology. You are a critical member of the team, a leader, teacher, a mentor for all things Hospitality & Travel, and a trusted advisor for our prospects and customers.


  • Solution Principals strategically partner with the Sales, Customer and Product teams to: 
  • Build relationships with senior leaders in target strategic accounts, both prospects and customers
  • Meet with senior business leaders at prospect companies to understand their business goals and articulate Medallia’s value proposition
  • Shape our clients’ and prospects’ CX vision by sharing best practices, telling stories about how other organizations we’ve worked with have approached obstacles and challenges, and generally serving as the SME during sales cycles
  • Present Medallia thought leadership during strategic sales cycles--you are a critical voice of expertise and guidance to help prospects understand how to use Medallia to achieve their business goals
  • Understand Medallia product capabilities and be able to convincingly articulate Medallia’s unique differentiators, particularly as they help solve the business problems faced by each client/prospect
  • Support the sales, services, and product organizations in solution design for the largest, most complex enterprise companies
  • Continue to develop your expertise and share it with the sales team, other Medallia teams, clients and prospects through informal and formal knowledge sharing
  • Actively participate in company-wide strategy and product vision for the Hospitality & Travel space, representing the market point of view
  • Partner with the sales team on sales strategy
  • Partner with sales leadership on account strategy, region development and team ramping
  • Partner with the Medallia (or Partner) Implementation and Managed Services teams to provide best practice guidance, participate in strategic meetings and help with senior relationship management as needed
  • Be an active contributor to the community, both inside and outside of Medallia, through sharing of thought leadership and best practices via content development, speaking events, customer advisory board, etc

Skills and Expertise:

  • Deep experience with Medallia platform
  • Strong understanding of CX
  • Experience overseeing a software purchase and/or CX implementation/deployment process
  • Strong skills in data management, analysis, and problem solving
  • Strong selling and influencing skills
  • Exceptional written communication and verbal communication skills
  • Attention to detail and a desire to provide high quality results
  • Intellectual curiosity and the ability to learn quickly
  • Self-motivated and able to work independently with minimal supervision
  • Team-oriented and works well in a collaborative environment
  • Comfort working in an emerging field  
  • Hospitality and/or Travel industry experience

Required Qualifications:

  • Significant experience presenting to senior executives
  • Proficient using data to inform programs and decisions
  • Bachelor’s degree
  • Experience using and/or selling analytics platforms
  • Ability to travel minimum of 50%

Preferred Qualifications:

  • Masters degree

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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