Product Manager - Admin Suite, Medallia Conversations

Location : Remote, United States | Team: Product Management

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Are you passionate about creating outstanding products that solve real customer problems? Do you want to drive business results and be responsible for the overall success of your product? We are seeking a talented product manager to own product strategy and execution for Medallia Conversations. Medallia Conversations enables enterprises to capture real time feedback on key experiences by reaching out to customers through their preferred messaging channels such as SMS, Whatsapp, and more. 
As a member of the Admin Suite product team, you will be directly contributing to vision, innovation, and development for a platform used by hundreds of the world’s largest brands to collect and distribute feedback on BILLIONS of customer and employee experiences each year. Over the years, we’ve defined and validated the market, resulting in the acquisition of the who’s who of customers - Marriott, Bank of America, IBM, The LEGO Group, Mercedes Benz, Department of Veterans Affairs, and many more. 

Responsibilities

  • Drive the product roadmap and long-term product strategy for Medallia Conversations.
  • Engage with customers and business stakeholders to understand the context and prioritize problems in order to precisely articulate them and define product requirements.
  • Provide recommendations to product leadership based on industry/customer research, and drive consensus and roadmap for respective product areas.
  • Work with Design and Engineering to design, define, develop, and deliver scalable solutions.
  • Think and build products with a platform mindset - info architecture, metadata, APIs, scale.
  • Collaborate with other groups to successfully deliver products to market: Enablement, Support, Customer Success, and Product Marketing.
  • Responsible for identifying risks, communicating those risks and recommending solutions that mitigate them.

Minimum Qualifications

  • Bachelor's degree, ideally in science, engineering, or related quantitative field.
  • 2+ years of product management or experience at high-growth startups or from a large, world-class, enterprise product organization.
  • Exceptional at planning, setting expectations, making and meeting commitments.
  • Excellent communication and presentation skills.

Preferred Qualifications

  • Product experience creating and working with APIs as well as front end software applications.
  • Experience with user research, design thinking, and agile development methodologies.
  • Proven track record of shipping products by translating vision into a product roadmap, collaborating with engineering on product delivery, and taking the product to market.
  • Prior experience in messaging products and chatbot integrations.

  • ** Position is able to be remote in the US, however, east coast would be ideal based on teams location overseas.**


At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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