Sales Development Manager (APAC)

Location : Singapore | Team: Sales Development

Role Type: Full-Time Employee (Manager)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Medallia Sales is a fast growing, global, no­-nonsense and approachable organization where the best ideas are implemented, no matter where they come from. We are a late stage start-up with a culture focused on smarts, kindness, continual learning, and feedback.  Our people love it. Come find out why!

We are looking for a Sales Development Manager to inspire, lead, coach and manage a Sales Development team in APAC. Reporting to the Head of Global Inside Sales and Development, individuals in this role should possess depth of knowledge in complex Enterprise Software solutions and demonstrated experience, and a passion for, developing both scalable strategies for growth and the people on their team.


  • Set the vision, strategy, and tone for the Medallia Sales Development team in APAC
  • Own, drive, and accurately forecast opportunity progression
  • Continually reassess conversion rates, qualification process, compensation plans and marketing messaging/programs to generate highly qualified opportunities
  • Attract, recruit, and hire to build an operationally sound and highly motivated sales development team
  • Inspire, develop, coach, and mentor your team
  • Partner internally with Inside Sales, Field Sales, Sales Ops, and Marketing to continuously improve our sales approach and win rate


  • Bachelor’s degree in Business or related area
  • 3+ years of B2B software technology sales management experience
  • Track record of successful achievement within an inside sales environment as an individual contributor
  • Experience with a consultative value-based selling approach
  • Demonstrated leadership, team management, and employee development skill at the global level
  • Excellent organization, communication and presentation skills

Preferred Qualifications

  • Passion for the Customer Experience Management space
  • Excellent business acumen
  • Expert relationship builder and motivator
  • Creative, innovative, highly energetic and inspired to build, coach and develop a successful team
  • Demonstrated strategic thinking with an entrepreneurial spirit
  • Ability to create a culture of success and ongoing business and goal achievement
  • Proven ability to influence cross-functional teams
  • Positive attitude, strong work ethic, and passion for managing projects to conclusion

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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