Senior Manager, Sales Enablement- APAC

Location : Singapore | Team: Sales Operations & Enablement

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

We are looking for a Field Sales Enablement Manager to deliver enablement programs that ramp new reps more effectively and ultimately help the entire sales organization realize greater productivity. The Field Sales Enablement Manager role will help drive the quality, delivery and timing for the majority of Instructor Led Training (ILT) programs, and Virtual Instructor-Led Training (VILT) delivered to field sales. This includes but is not limited to performance coaching, scheduling classes, hosting training events, preparing SMEs for Training events, preparing reports, and managing engagements end to end.

Responsibilities:

  • Facilitate Sales rep enablement through virtual and in-person classes and ensure their success with regular check-ins throughout their tenure. This includes, but is not limited to: role-play exercises, pitch & demo certifications, sales methodology guidance, and white-boarding
  • Own the rollout, adoption, and knowledge transfer of sales tools & best practices, and communicate with learners, facilitators, and speakers to ensure smooth delivery of training classes and programs over the spectrum of the sales team journey:
  • Onboarding
  • Continuous Learning
  • Sales Effectiveness
  • Solution Knowledge
  • Analyze qualitative and quantitative data to find opportunities that improve sales effectiveness
  • Gather feedback from sales team on a regular basis to constantly improve our enablement programs
  • Surface and amplify customer stories, best practices, objection handling, and differentiation
  • Build and maintain relationships with Sales Management to ensure Sales Enablement aligns with organizational goals and objectives
  • Execute strategic programs that improve revenue productivity
  • Partner cross-functionally to ensure go-to-market readiness with new products and features
  • Champion competitive research and training that helps position us to convert more customers
  • Collaborate closely with other leaders within the Sales Enablement team and subject matter experts within Sales, Sales Operations, Marketing, Product Marketing, and Product Management

Requirements:

  • BA/BS degree in marketing or related field
  • 5+ years of Enterprise Sales and/or Sales Enablement experience
  • Working knowledge of enterprise SaaS sales, its processes, and what makes it most effective
  • Experience working with/enabling sales teams in both Japan and Korea 
  • Familiarity with sales methodologies such as Command of the Message, and MEDDICC preferred
  • Ability to coordinate multiple stakeholders and manage training projects
  • Ability to build strong trusting relationships across the organization, especially in sales
  • Excellent one-on-one and group presentation skills
  • Passionate about helping others succeed

Preferred requirements:

  • Business level fluency in Japanese or Korean language 

Technology Skills & Experience:

  • Salesforce.com
  • LinkedIn Sales Navigator
  • Highspot
  • MindTickle (or other LMS)
  • Zoominfo
  • Outreach/SalesLoft
  • Google Suite
  • Microsoft Office
  • Mac OS
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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