Professional Services, Salesforce Developer

Location : Atlanta, GA, USA | Team: Technical Support

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Team:
The Support and Education Operations team sits within the Customer organization and is responsible for supporting, developing, managing and enhancing the applications which are used to deliver train and  support to our Customers. The group focuses on engaging with stakeholders to understand business needs, then designing, developing and deploying solutions that meet those business needs. Medallia’s Support & Education Operations team is looking for someone who can hit the ground running managing multiple tasks while producing high-quality work. 

The Role:
Medallia is looking for a Salesforce Developer with a strong functional and technical background to solve complex software problems at scale. The developer will be involved in all technical aspects of Salesforce.com, including custom code, systems integrations, 3rd party applications, and AppExchange products. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. The developer is primarily focused on the Salesforce platform with scope to develop in other systems used at Medallia  The Salesforce Developer will be responsible for creating dynamic and scalable Salesforce solutions that perfectly meet the evolving needs of the Support & Education Services teams .

Key Responsibilities:

  • Partner with stakeholders and project managers to gather, document and develop new requirements into Salesforce.com design and implementation by translating business requirements into creative and effective technical solutions
  • Develop in, Apex, JavaScript, Lightning Web Components, Aura Components and other technologies to build customized solutions that support business requirements and meet project objectives
  • Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
  • Configure, build and integrate Salesforce with other tools in the Support & Education Services Stack
  • Identify opportunities for application optimization, redesign, or development within the platform to ensure compatibility with evolving project requirements
  • Create and maintain standard operating procedure (SOP) and system architecture documentation
  • Guide best practices for deployment strategies, governance and development processes 
  • Embrace a dynamic and talented team that challenges each other to reach their full potential and are committed to career development and coaching
  • Act as a promoter and driver of change in support of business process improvement 

About You:

  • Team player with a positive attitude and strong collaboration skills
  • Quality first mindset, innovative thinker, eager to learn, grow, and develop
  • Demonstrate bias for action and execution with a strong history of delivering projects and tasks on time and to specification
  • Organized, problem solver with a process-oriented mindset
  • Quick Learner with an ability to ramp up in technologies and modules to meet business needs
  • Ability to juggle multiple priorities yet stay focused on delivering high business impact

Required Qualifications:

  • 2+ years of systems development experience (i.e. designing, developing and maintaining complex solutions using Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL)
  • 2+ years of experience integrating Salesforce.com with other applications via real-time, batch, sync/async
  • 1+ years experience with translating business requirements into technical/functional solutions
  • Strong understanding of Salesforce.com best practices and functionality
  • Solid understanding and detailed experience with Salesforce.com architecture
  • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
  • Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English 

Preferred Qualifications:

  • Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
  • Scripting language experience e.g. Python
  • Strong understanding and knowledge of Salesforce Service Cloud capabilities and limitations paired with Salesforce force.com design and configuration skills 
  • Salesforce.com certification (Platform Developer I / Platform Developer II)
  • Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Visual Studio Code, Workbench )
  • Previous experience working in a SCRUM or agile environment 
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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