Engineer II, Data Science

Location : Remote, United States | Team: Data Science

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Voci Technologies (part of Medallia), enables enterprises to extract actionable intelligence from
their voice data. Voci’s hardware-accelerated speech recognition engine runs orders of magnitude faster and with greater accuracy than alternatives, enabling both real-time and batch
transcription of 100% of companies’ voice data. Voci works with partners and clients to deliver
domain- and data-specific speech intelligence solutions that meet their business requirements
for customer experience, call center operations, compliance, surveys and transcription applications such as voicemail

Position Summary

  • Voci seeks an outstanding software programmer/architect with deep research and development in automatic speech recognition (ASR) engines. As a member of our research and development team, you will develop and evaluate cutting edge speech recognition algorithms, and help integrate them into our mixed CPU/GPU hardware platform. You must have a strong track record of technological innovation and creative thinking and enjoy the challenge of advancing state-of-the-art software systems to maximize the speed and accuracy of our product line

Primary Responsibilities

  • Work with data team and other modeling team members to train, test, optimize, and deliver production grade acoustic models.
  • Retrain and test models with the inclusion of increasing amounts of training data.
  • Conduct optimization experiments under supervised and semi-supervised conditions, including customization to customer environments.
  • Assist in migrating our model suite across major version upgrades.
  • Improve our training and testing environment to enable increased capacity.
  • Remain current in speech recognition tools and techniques

Education & Experience

  • Masters in Electrical Engineering, Computer Science.
  • 3+ years in Speech R&D in an academic or commercial setting.
  • Excellent programming skills with C/C++ and Python on Linux platforms.
  • Solid NVIDIA CUDA programming skills are required.
  • Expertise in neural net (DNN / LSTM / CNN / TDNN) is essential.
  • Expertise in WFSTs, lattice processing, Viterbi decoding is beneficial.
  • Deep familiarity with one or more of Sphinx / HTK / Kaldi / EESEN / Julius / Tensorflow /Keras / Pytorch is a plus.

Required Experience and Skills

  • Ability to formulate and carry out research and development plans.
  • Ability to function in a small team and while working with related R&D teams.
  • Ability to create deliverables (models) according to schedule.
  • Adaptable, able to manage multiple processes simultaneously.
  • Strong work ethic.
  • Willingness to travel within North America is a plus.

  • Required Skills
  • Excellent written and verbal communication, and interpersonal skills.
  • Highly organized with excellent time and project management skills.
  • Knowledge of Microsoft Office, Google Apps is a nice to have.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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