Senior Data Analyst - Sense360

Location : Remote - India | Team: Application Engineering

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

About Sense360 by Medallia

Sense360, part of Medallia, uses cutting-edge datasets to transform how companies make strategic decisions.  We work with some of the top brands and agencies in the world, providing them insights on their customers, competitors, and market opportunities in near-real-time. Sense360 began over 6 years ago and emerged as a fast-growing market research start-up before being acquired by Medallia in September 2020.  With Medallia’s broad capabilities as the leader in customer experience and the environment of Sense360 that is still very much like a start-up, this is truly an exciting place to be!

As a Senior Data Analyst, you will be responsible for turning data into insight. You will partner closely with various client-facing teams to convert this insight into business decisions for our customers. You will have the opportunity to work on our core datasets such as Foot Traffic, Transaction and Survey data. You will be accountable for creating various dashboards, creating new metrics and methodologies, supporting product data backfills and daily pipelines as well as performing analysis to support our analytics, Sales, and Customer Engagement teams.

We are looking for teammates with strong project management, analytical thinking experience, interested in digging into data using SQL, and who are able to get stuff done quickly without compromising the quality of their work and will thrive in a fast-paced start-up environment. If you are a team player excited to take on a new challenge and want to be in an environment where you can grow, then we'd love to talk to you!

Responsibilities

  • Collaborate with the Data Science and Engineering teams to enhance the analytic capabilities of the clients facing teams.
  • Gather requirements, develop and manipulate raw data from various sources to generate meaningful insights using SQL and BI tools such as Periscope.
  • Serve as a technical liaison between teams regarding data-related technical issues.
  • Use AWS tools such as Redshift to develop and enhance market research metrics.

Minimum Qualilfications

  • Advanced SQL knowledge, Redshift preferred
  • Experience with cloud services like AWS, Azure, or Google Cloud
  • Experience with data mining, reporting, or data visualization
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Good business intuition and basic understanding of business principles
  • Demonstrated ability to communicate (verbally and written) effectively at all levels of the organization
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Working knowledge of Microsoft Excel
  • Market research experience is nice to have
  • Python knowledge is nice to have
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Apply Today