Senior Revenue Manager (Remote, US)

Location : San Francisco, CA | Team: Accounting

Role Type: Full-Time Employee (Manager)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role
Medallia is looking for a skilled Senior Revenue Manager to join its growing Accounting team. It’ll be your job to help oversee the revenue accounting team, own the entire revenue close process and support the growth of the Company. If you thrive in a fast-paced, dynamic environment, and are ready for the adventure that awaits you at Medallia, then keep on reading!In this capacity, you will work closely with cross functional teams to ensure timely and accurate recording and reporting of revenue. You will have a dual focus on (1) upstream process efficiency within the quote to cash process and (2) streamlining our revenue recognition process for various performance obligations as we integrate our existing systems to further automate and scale the business and implement new tools to manage complex revenue transactions. As an ideal candidate, you possess experience with multiple element arrangements, complex revenue transactions, can think strategically on a process level, and are also comfortable getting into the details.

This position reports directly to the Director of Revenue and Accounting and can be remote-friendly.


  • Manage, train, and develop current and future revenue team members.
  • Ensure compliance with GAAP standards (ASC 606).
  • Manage the revenue close including the review of journal entries and reconciliations for revenue as well as various deferred revenue and reserve accounts.
  • Review flux and Standalone Selling Price (SSP) analysis.
  • Prepare and review revenue, deferred revenue, accounts receivable reserve schedules and related reconciliations.
  • Oversee and prepare schedules to support monthly reviews, quarterly financial and SOX audits.
  • Serve as the "go to" point of contact for the SOX controls and documentation.
  • Serve as the revenue contact with external auditors and be the front line with various business partners including Order Management, Legal, Deals Desk and Sales.
  • Partner closely with Sales Operations, Order Management and IT to streamline processes and improve efficiency.
  • Support process improvements related to revenue processes.
  • Drive ad hoc and business-critical revenue accounting projects through to completion.

Minimum Qualifications

  • 6+ years of accounting experience
  • 3+ years of revenue recognition experience with multiple element arrangements
  • Bachelor's degree in accounting, finance, or equivalent related field
  • Demonstrated proficiency with ASC 606 revenue recognition under US GAAP

Preferred Qualifications

  • Revenue recognition experience within an enterprise SaaS company
  • Advanced user of Microsoft Excel
  • Experience within a Big 4 public accounting firm
  • Certified Public Accountant or equivalent certification with US GAAP experience
  • Working proficiency of NetSuite and Salesforce
  • Detailed-oriented with exceptional analytical skills
  • Demonstrated experience communicating technical requirements to a non-technical audience

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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