Manager, Alliances & Channels

Location : Sydney, Australia | Team: Alliances & Channels

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.


  • Relationship Lead for Medallia's most Strategic Alliances in APAC
  • Develop and manage partner-specific business plans
  • Established formalized relationship mapping strategy 
  • Develop executive sponsor linkage with Medallia & alliance exec relationship sponsor
  • Conceive of— and drive — initiatives to build a world-class partner ecosystem
  • Build strong relationships with key members within partner organizations
  • Comfortable with and track record of executive communications both internally and with alliance partner
  • Established joint partner objectives and KPI's to track progress against joint relationship goals (documented & agreed upon with alliance)
  • Manage partner-specific sales pipeline (KPI's to measure influence, pipeline, deal size, sales results, targeted "lead the leader new logo wins")
  • Support Medallia and partner sales teams in joint sales engagement
  • Help partner identify their strength in a given territory and build a go-to-market execution plan
  • Support the development of Global & Local Partners in achieving set Quota
  • Guide Partner in Developing a Sales Plan and aligning to the Medallia Territory Plan
  • Collaborate with partners to develop product innovations that will leverage their IP in ways that will improve our joint go-to-market ability
  • Be a thought leader in internal/external presentations and prospect engagements.

Minimum Qualifications:

  • 5+ Years of Alliance & Partner management experience
  • 5+ Years of Sales Experience; Experience in IT, Customer Experience or Digital Experience

Preferred Qualifications:

  • Business level fluency in Korean, Chinese or other Asian languages will be advantageous
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. 

Medallia is committed to working with and providing reasonable accommodation for applicants with any disability.

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