Senior Analyst, Analytics

Location : Remote, United States | Team: Product, Support, Analytics

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

About Sense360 by Medallia
Sense360, part of Medallia, uses cutting-edge datasets to transform how companies make strategic decisions.  We work with some of the top brands and agencies in the world, providing them insights on their customers, competitors, and market opportunities in near-real time.  Sense360 began over 6 years ago and emerged as a fast-growing market research start-up before being acquired by Medallia in September 2020.  With Medallia’s broad capabilities as the leader in customer experience and the environment of Sense360 that is still very much like a start-up, this is truly an exciting place to be!

The Role
We are building a team of strategic insights experts to help our customers get the most out of our unique foot traffic location, transaction, and survey datasets. Our Analytics Senior Analyst role combines analysis with client-facing advisory for major US brands. Our ideal team member is a quantitative thinker with a strong ability to build data-driven stories, and enjoys working with clients to understand their needs to translate them into insightful, strategy-focused presentations. We are looking for teammates who are able to get stuff done quickly without compromising the quality of their work and will thrive in a fast-paced start-up environment. 

If you are a team player excited to take on a new challenge, and want to be in an environment where you can grow, then we'd love to talk to you!

Responsibilities

  • Partner with senior (Director, VP, and C-Suite level) clients regarding topics key to their business strategy
  • Utilize datasets historically unavailable to the market research world to create insightful deliverables for our clients, and present your findings / recommendations to them
  • Design approaches for new, customized analysis - including feasibility tests, authoring questionnaires, and defining new metrics
  • Enhance Sense360’s internal team operations through product feedback, standardizing recurring analyses, designing workflow processes, and training / knowledge sharing

Minimum Qualifications

  • Bachelor’s degree
  • 2+ years experience in management / strategy consulting, financial analysis, marketing analytics, or market research / consumer insights roles
  • Demonstrated experience in developing and presenting content in a business setting
  • Demonstrated experience in PowerPoint and Excel (including advanced formulas, pivot tables, etc)
  • Willingness to travel to clients on occasion (i.e. once every 4-6 weeks), following an end to all COVID restrictions / concerns

Preferred Qualifications

  • VBA experience
  • SQL experience
  • Experience in the restaurant, retail, and/or consumer packaged goods industries
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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