Senior Producer, Brand and Creative Team (Remote)

Location : Washington, DC, USA | Team: Marketing

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role

The Senior Producer, Brand and Creative Team is a highly skilled creative resource for the internal Medallia Brand and Creative agency and works to bring content to life. The Medallia Brand and Creative Team believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer their services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.

In short, we’re looking for passionate people to join our team. We believe in creating excellent work and having a good time while doing it is what workplace dreams are made of. We value feedback and hitting deadlines. Ideating and executing. Dreaming and doing. Ready to build the future of Medallia with us?

As a Senior Producer you will bring production expertise & tactical execution for marketing campaigns. You will be facilitating and overseeing the production of brand creative strategy and work closely with the global marketing groups and other internal and external teams to help tell our stories to the world. This is a remote position in the US, reporting directly to Global Head of Brand and Creative.


  • Safeguard execution quality and monitor the production of creative extensions from ideation through delivery 
  • Drive collaborative end to end integrated campaigns and help facilitate campaign kickoffs, mid-point check-ins, and postmortems. 
  • Support vendor selection and production bidding. 
  • Lead cross-functional socialization to ensure collaboration and break down of silos
  • Manage creative production costs and communication, by informing teams on their spend and what adjustments can be made based on creative or budgetary constraints.
  • Source quality & innovative production solutions
  • Work to streamline production & ensure appropriate usage of global asset suite across cross-functional departments.
  • Be involved upstream in the briefing phase or early stages of development to level set effort, cost & production implications.
  • Responsible for brand and creative team day to day production with internal embedded partners & external agencies/vendors.

Minimum Qualifications

  • 3+ years experience executing creative strategy
  • 1 year of experience with integrated campaigns.
  • 1 year of experience with Adobe CC; Wrike or any other PMM tool, Slack, and Gsuite.

Preferred Qualifications

  • Experience in a technology or agency environment.
  • Deep experience working on fast paced projects that involve multiple stakeholders, content production, and media activations.
  • Knowledge and experience with on set production.
  • Ability to cultivate relationships, efficiently communicate across multiple cross-functional partners
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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