Solutions Architect, Business Intelligence Systems (Remote, US)

Location : Atlanta, GA, USA | Team: Enterprise Applications

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Team
The Enterprise Applications & Analytics team is part of corporate IT and is responsible for supporting, developing, managing and enhancing the set of enterprise applications which make up the platform that delivers Medallia's business processes. The group focuses on engagement with the lines of business to evolve and scale solutions to best fit Medallia's business needs. In addition, the group focuses on design, development and deployment of an enterprise decision support system to provide enhanced reporting and analytics capabilities. 
Our team's Top Priorities include:
Optimize Medallia’s business processes
Provide an accurate single source of truth for timely decision support
Simplify the landscape for support efficiency
Design, plan and deliver quality new solutions, cost effectively
The Role
This lead subject matter expert (SME) will partner with the line of business and applications functional team to provide thought leadership and program management to design, develop and deploy Business Intelligence/Reporting solutions. As the Solution Architect, BI Systems, they will utilize creativity and innovation to develop new approaches for Reporting, Dashboards, Decision Support and overall solution architecture to improve current BI solutions and expand into new fields in support of the company strategy. 
The ideal candidate takes pride in being a change management evangelist that values the importance of documenting data management best practices, identifying areas for data efficiencies and designing solutions, and training junior analysts / business analysts. They will also bring a quality first mindset and are a true team player with unwavering integrity, who can easily transition between being a strategic advisor and being hands-on with delivering solutions.


  • Leverage best practices ETL framework to provide solution that meets business requirements
  • Design and develop reporting platforms including - Data modeling, ETL, Interfaces
  • Collaborate and build effective working relationships across the organization with emphasis on stakeholder management
  • Intelligently interpret business needs to delineate required reporting & analytics requirements for data model creation across multiple business functions
  • Design and manage data models and platform to enable efficient data consolidation, validation and visualization
  • Manage data cleansing / transformation
  • Present work with confidence and persuasion and handle questions effectively from both technical and business stakeholders
  • BI Systems administration responsibilities

Minimum Qualifications

  • 3+ years of experience designing and implementing medium to large-scale BI solutions for cloud based applications including systems administration
  • 3+ years of Data modeling experience
  • 3+ years of programming experience around database handling (SQL) 
  • Bachelor’s Degree

Preferred Qualifications

  • Data modeling experience for ERP and/or CRM related data
  • Experience using and with platform management for Snowflake and Tableau
  • Python experience
  • Program / Project management expertise - consistently delivering projects and tasks on time and to specification
  • Strong understanding and demonstration of the application of data governance principles
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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