Solutions Consultant, London

Location : London, United Kingdom | Team: Solutions Consultants

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

We are a Silicon Valley-based company aiming to expand our region. As a Solution Consultant, you will be a crucial contributor to building up our operations in the region along with

- Working with senior decision-makers at leading brands on a mission critical task – helping their companies improve in the eyes of their ultimate judges: customers
- Immersing yourself in cutting-edge technology and tackle real business problems
- Gain exposure to a wide range of industries and work with great colleagues from diverse backgrounds
- Be a critical member of the sales team, a leader, coach, and a trusted advisor for our prospects
Have the chance to own your career path as we grow in the region
- Build cutting-edge CEM strategies, a great company, and ultimately drive improvement for our customers

Responsibilities


  • Solutions Consultants partner with Sales Directors to shape the Customer Experience vision of prospects and existing clients and present Medallia’s thought leadership around Operational CEM.  You will be focused on:

  • Customer Discovery - Build relationships with customers to identify business goals and limitations with their current CX approach/solutions
  • Set A Customer CX Vision - Evolve and shape customers CX strategy beyond their current state through the development of a solution hypothesis, as supported by relevant proof-points from our customer success stories
  • RFP’s - Craft RFP responses that demonstrate the value of Medallia
  • Product Demonstrations - Master Medallia’s product capabilities and address a wide variety of business concerns through a customized and differentiated product capability demonstration
  • Solution Design - Develop comprehensive CEM solutions that transform the business and organizational culture of prospect companies
  • Workshops - Run workshops to shape and refine our proposed solution with senior executive audiences
  • Scoping - Design, scope, and estimate the software solution and professional services for prospects and customers
  • Cross-functional collaboration - Collaborate with Sales, Product, Marketing, Legal and Professional Services to deliver on prospect needs

Required Qualifications

  • Bachelor's Degree or equivalent work experience
  • Signifiant experience in a customer-facing role or sales organization
  • Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management
  • Demonstrated interest in technology, including comfort with technical concepts and ability to become a subject matter expert with new technology applications
  • Ambitious and self-motivated with a high emotional IQ
  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute
  • Ability to make decisions guided by policies, procedures and business plan with limited guidance
  • RFP and/or proposal writing skills experience preferred
  • Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute
  • High capacity to learn new terminology, technology, and products

Preferred Qualifications

  • Consulting skills (e.g. strategic, technological) and balance between a service-driven and sales mindset
  • Deep understanding of diverse industries (including Telco, Retail, Hospitality, Finance, Insurance, B2B)
  • Experience with CEM, cross-channel customer experience, Voice of the Customer, survey methodologies and Net Promoter Score (NPS)
  • Previous experience in pre or post-Sales support
At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

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