Manager, Deal Desk (EMEA)

Location : Madrid, Spain | Team: Deal Desk

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role:

The Manager, Deal Desk is responsible for providing support to the sales organization on complex deal structures. This critical role is responsible for actively working with sales, legal, revenue, and other cross functional teams on deal structuring and commercial terms for non-standard transactions. This individual contributor role is a true value-add partner and considered the business liaison to the field sales organization for all deals. This position reports to the Senior Director, Deal Desk & Commercial

Responsibilities:

  • Be the trusted advisor to the sales team, collaborating on pricing, product, and commercial terms for non-standard transactions
  • Actively participate in deal reviews with prospects, sales teams, and management
  • Serve as an escalation point when needed to help move deals forward
  • Cultivate internal relationships with all levels of the sales organization
  • Work as the primary liaison between multiple groups, such as revenue, sales ops, legal, pricing, to help facilitate the deal process
  • Identify and make recommendations for process improvements; assist or drive implementation
  • Ad hoc responsibilities as needed to support the sales team
  • Manage all approvals on non-standard terms
  • Partner with sales / legal / finance to resolve complex contract issues and develop solutions in compliance with business practices and policies
  • Utilize SFDC CPQ, ensuring Quotes and Order Forms are approved within pricing and discount policies
  • User acceptance testing when new products or policies are rolled out

Minimum Qualifications

  • 3+ years of experience in a deal desk, finance, contracts, sales operations, or revenue role
  • 2+ years of Software/SaaS industry experience
  • 2+ years of CPQ tool experience
  • 1+ year of experience working with revenue recognition principles and US GAAP
  • Bachelor’s degree or equivalent experience
  • Fluent in English Language (written and verbal)

Preferred Qualifications

  • Understanding of the sales process and the ability to navigate and progress long, complex sales cycles
  • Strong business acumen with excellent communication skills – verbal and written
  • Adept at business partnering and working with cross functional teams, building meaningful business relationships along the way
  • Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multitask
  • Flexible to work extended hours during peak periods
  • Result driven and organised, with excellent attention to detail and the ability to work in a fast paced environment
  • Strong listening, analytical and organisational skills
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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