Account Executive, Public Sector (Education, Non-Profit, Regional Government)

Location : London, United Kingdom | Team: Public Sector

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

  • Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecoms, Retail, Hospitality, and Automotive industries. Our team is responsible for winning the trust and building long-term relationships with our impressive customer base: 4 of America’s 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, and 3 of the world’s top luxury car brands.
  • As a team of consultative Sales professionals, our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun.

About This Role

  • As a Sales Director you will primarily target new business opportunities within assigned Public Sector accounts  
  • Research target agencies and develop prospecting campaigns.  
  • Dive deep in understanding the potential for business alignment.
  • Go high-and-wide within agency to understand the full scope of opportunity. 
  • Lead entire sales cycle from initial opportunity creation to finalizing opportunity outcome.  This includes prospecting campaigns, driving the discovery process at meetings with both prospects and clients, forecasting, selling with Value Framework, and ultimately closing the deal.
  • Engage with sales ecosystem and Medallia Partners in support of sales opportunities.
  • Participate in internal team meetings to collaborate with supporting ecosystem on opportunities, resolve customer issues, share best practices, and work with cross functional teams.

Required Qualifications

  • 5+ years of field sales experience at an Enterprise software/SaaS organization
  • Experience selling into Public Sector accounts
  • Proven top performer (consistently exceeds targets)
  • Bachelor's Degree or equivalent work experience

Preferred Qualifications

  • Proven analytical ability
  • CRM systems knowledge
  • Experience in start-up, high-growth companies and/or clearly articulated passion for entrepreneurial environments
  • Training in “solution” or “customer-centric” selling
  • Understanding of Enterprise Feedback Management (EFM)
At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

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