Senior Salesforce & CPQ Analyst (Remote)

Location : San Francisco, CA | Team: Enterprise Applications

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role

Medallia is looking for a driven, hands-on, and business-minded individual with a strong functional and technical foundation in the platform to partner with the lines of business and provide technical expertise in the design and development of systems solutions. The Senior Systems Analyst will be able to utilize his/her creativity and innovation to develop new approaches for enterprise application integration, workflow automation, performance optimization and overall solution architecture particularly within the Salesforce platform.


  • Partner with lines of business to gather, document and develop new requirements into design and implementation by translating business requirements into creative and effective technical / functional solutions
  • Collaborate with cross-functional teams on new features functional designs, functional requirements, limitations, and implementation of new initiatives
  • Advise stakeholders and users on Salesforce (Steelbrick) CPQ capabilities and limitations
  • Build and demonstrate Salesforce CPQ prototypes in Salesforce
  • Design, develop and maintain complex workflow rules, validation rules and custom workflow, etc.
  • Provide user support, training, documentation, and troubleshooting while also analyzing current processes to identify opportunities for improvement
  • Audit, uncover and resolve data integrity and application security issues
  • Execute mass data imports/exports using standard API’s or other common Salesforce tools
  • Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing.
  • Identify opportunities for application optimization, redesign, or development within the platform that will support multiple business units
  • Guide best practices for security model, mobile deployment strategies, workflow, data validation and administration processes
  • Complete necessary items related to system design, configuration, customizations, integration and support
  • Maintain a comprehensive knowledge of regulatory and security requirements and ensure compliance
  • Embrace a dynamic and talented team that challenges each other to reach their full potential and are committed to career development and coaching
  • Act as a promoter and driver of change in support of business process improvement

Minimum Qualifications

  • 3+ years of systems administration experience (i.e. designing, developing and maintaining complex workflow rules, validation rules, custom workflow or similar)
  • 3+ years of Salesforce experience specific to Sales Cloud, administration, integration, configuration, enhancements or similar
  • 1+ years of CPQ(Configure, Price, Quote software) experience
  • 1+ years experience with translating business requirements into technical/functional solutions

Preferred Qualifications

  • Strong understanding and knowledge of Salesforce (Steelbrick) CPQ capabilities and limitations paired with design and configuration skills
  • Hands-on experience in several mid-sized, global implementations using Salesforce CPQ
  • Experience working in a similar role for a SaaS company
  • Experience with Salesforce Lightning, VisualForce, APEX, Flows, debugging and Architecture topics
  • Excellent communication and interpersonal, written and verbal skills to influence stakeholders
  • Administrator / Developer certification

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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