Software Engineer, Fullstack

Location : Remote, Mexico City | Team: Product Engineering

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As a Software Engineer on our Product Engineering team, you would be defining the future of Customer Experience over diverse Business-to-Customer(B2C) interactions where your work will connect the world’s leading businesses to their customers using Medallia Customer Experience Cloud. You will solve challenging technical problems related to processing the user utterances and help take our innovative Customer Experience(CX) platform to the next level. You will be joining a team of brilliant engineers responsible for building Medallia’s next-generation Customer Experience Cloud platform using microservice oriented architecture


  • Design, develop, test, and maintain new capabilities and features of Medallia’s Customer Experience Cloud using Node.js/Java/Javascript or Python based microservices and React.js based UI.
  • Build new microservices for integrations with various enterprise systems and services
  • Work in an agile team environment with other SaaS experts
  • Collaborate with product and design teams to build innovative new features and integrations for the Medallia CX platform
  • Improve the scale, quality, performance, and security of our core Medallia applications.
  • Contribute to and extend open source software that is at the leading edge of innovation


  • 5 years of commercial industry experience working on complex back-end or web based, distributed systems or applications.
  • 5years of demonstrated experience with Java, JavaScript/Node.js, Python or similar object-oriented or functional languages.
  • 3+ years experience in enterprise product development.
  • 1+ year experience with NoSQL data store technologies such as MongoDB, Cassandra, or similar.

  • Experience working on Node.js/Javascript/Express based Web applications
  • Knowledge of queuing technologies such as Kafka or similar
  • Knowledge of Redis and SparkKnowledge and experience working on microservices based SaaS applications
  • Knowledge of kubernetes based deployments
  • Experience with CI/CD and automated testing
  • Experience with highly performant, available, and scalable enterprise-grade applications
  • Strong communication skills
  • Please note, this role may require being on a rotating on-call shift 1:8 which includes being available during evenings and weekends when scheduled.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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