Senior Release Manager

Location : Remote, United States | Team: Cloud Engineering

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Engineering Operations team within Medallia Cloud Services is looking for a world class Release Manager to design, drive and own the delivery of the various Medallia platform and self-service products. The role includes the scheduling, coordination and management of releases across various portfolios as well as helping product and project teams to manage and deploy releases into production.

As owner of the Release Management lifecycle, he or she will work collaboratively with the various Medallia R&D teams along the SDLC: Product Design and Development, Test Engineering, Continuous Delivery, SRE, Production and Managed Services to design, influence and execute on development and delivery processes and strategies. This position involves regular communication with the various levels of the organization. Therefore, excellent communication skills and strong technical competency are essential.

The ideal candidate has thrived and succeeded in delivering releases across various platforms, services and technologies with complex dependencies in a very high growth environment where priorities shift quickly. He or she is a strong leader who can prioritize well, communicate clearly and compellingly and who understands how to drive a high level of focus and excellence.

Your responsibilities:

  • Forward-plan release windows and cycles across services and platforms.
  • Maintain the release schedule for all core services and ensure alignment across key partners.
  • Work with engineers to understand impacts of branches and code merges.
  • Manage risk and resolve issues that affect release scope, schedule and quality.
  • Measure and monitor progress to ensure application releases are delivered on time and according to goals and expectations.
  • Manage and coordinate release roadmaps.
  • Manage relationships and coordinate work between different teams in different locations.
  • Conduct and define Release Readiness reviews.
  • Communicate all key commitments, and scope or timeline changes with the various stakeholders.
  • Continually work towards making improvements in the release process.
  • Drive production incidents continuous improvement process.
  • Weekly status reporting.
  • Coordinate and monitor release verification process.

Your Qualifications:

  • 3+ years of previous release and/or project management experience in a software development environment (Saas / Cloud environment preferred)
  • In-depth knowledge of software development lifecycle processes and tools.
  • Experience with agile development methodologies.
  • Demonstrated ability to coordinate cross-functional work teams toward task completion.
  • Experience working with code management, continuous integration and tracking tooling (Git, Jenkins, Gerrit, Jira are desired).
  • Ability to multitask and manage multiple projects - work prioritization, planning, and task delegation.
  • Strong organizational skills and attention to detail.
  • Experience communicating (written and verbal) with technical and non-technical stakeholders across multiple organizations (including executive level)
  • Bachelor's degree in Computer Science, Engineering or related field.
  • 3+ years experience in a software development role (i.e Software Engineer /Test Engineer / QA Engineer) Preferred, not a must.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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