Instructor, Education Services (Remote)

Location : Charlotte, NC | Team: Enablement & Education

Role Type: Fixed-Term Employee

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Function:
The Medallia Education team’s mission is to foster an engaging ecosystem of learning for Customers, Medallians, and Partners by providing creative, effective, and comprehensive experiences. 

The Role:
As an Instructor, you will create engaging impactful Medallia product-feature trainings for customer and customer-delivery audiences.

Responsibilities:

  • Develop learning curriculum for Medallia Professional Services teams, Partner teams & Medallia Customers
  • Develop and maintain a publicly-facing Certification program that is recognized as a high caliber and accurately demonstrates that the learner possesses broad knowledge of Medallia. This development will be end-to-end: ideation of the program, how to implement, how to maintain, and how to improve.
  • Ensure learning curriculum is engaging, motivating, and provides recognition via a digital badging program, including developing the overall program, evaluation methods, communication on the badging process, and a way to publish & track badges
  • Develop new online self-paced courses (featuring structured lessons, instructional videos, and interactive knowledge checks) with support from instructional designers and media content producers.
  • Manage development of virtual instructor-led and in-person instructor-led training content including lecture presentations, exercise materials, and facilitator guides.
  • Support development of professional Services, partners & customer certification programs
  • Perform quality assurance checks for online and instructor-led education content on the learning management system and Medallia training instances
  • Partner with key stakeholders across Product, Engineering, Technical Support, Sales, and Professional Services as a learning SME to guide their training development.

Minimum Requirements:

  • 3+ years of experience in implementing/servicing a SaaS product or in developing robust training programs for a SaaS product. Experience working with Medallia is preferred but not required.
  • Education: BA/BS, with evidence of technical experience or equivalent relevant experience.
  • Strong learner with a natural curiosity about how a product works at a technical level.
  • A knack for problem solving and are able to easily explain complex challenges in a simple, concise way.
  • Energized by sharing knowledge and helping others connect-the-dots using real-life examples to illustrate what working with Medallia or a SaaS product is like.
  • Effective cross-functional collaborator with an ability to cultivate relationships with various stakeholders.
  • An intrinsic desire to keep learning about new product and delivery trends to stay current with the product and customer experience field.
  • Attention to detail and effective communication skills (both written and verbal)

Preferred Qualifications:

  • Fluent in Spanish
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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