Renewal Desk Analyst (Remote, US)

Location : Remote, United States | Team: Sales Operations & Enablement

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Renewal Desk Analyst will positively influence the outcome of the renewal by achieving improved terms, pricing, and contract structure while reducing churn. 


  • Responsible for renewal negotiation success through coaching and advising sales teams.
  • Partner with sales, legal, revenue, and other cross functional teams to structure deal and commercial terms for renewal transactions.
  • May engage directly in customer presentations and negotiations.

Minimum Qualifications:

  • Bachelor’s degree or equivalent experience
  • 1+ years of experience in SaaS sales, professional services, operations, or product (quota carrier, sales engineer/solutions consultant, etc.)
  • Fluent in English Language (written and verbal)

Preferred Qualifications:

  • Salesforce system experience - Running reports, creating contracts from CPQ
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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