Manager, GTM Process & Operations

Location : Remote, United States | Team: Sales Operations & Enablement

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Manager, GTM Process & Operations is a critical member of the GTM Operations team. This role will be an operational business partner to all GTM functions (sales, marketing, finance) and is responsible for the operational strategy with a relentless focus on driving operational process efficiencies. The leader will work cross-functionally with key business stakeholders and work closely with IT/Systems to drive improvements. This role will report into the head of GTM Strategy & Operations

What You'll Do

Process Cadence: Own the business process. Constantly monitor and drive operational efficiencies to optimize the effectiveness and impact of sales process. Engage stakeholders to drive operational excellence and results.

Execution: Work closely with IT/Systems to gather and translate business requirements for IT/Systems to build the right technical solutions

Strategic Programs: Ensure strategy is properly defined, implemented, and executed by cross-functional operating teams through leading GTM Business Programs.

GTM Systems: Create an integrated ecosystem of GTM tools with Salesforce CRM at the center and become internal SME on CRM architecture best practices


  • 4+ years prior experience working in operations (Sales, Marketing, Finance) or in driving process;
  • Experience in B2B SaaS
  • Familiarity with other tools common to an enterprise tech stack - Sales Engagement platforms, CRM, Learning Management, Quote-to-Cash & CPQ
  • Strong communicator with keen attention to detail. Critical thinker.
  • Salesforce CRT-101 (or ADM 101) certified. Advanced Salesforce certifications a big plus.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Apply Today