Salesforce Systems Analyst (Sales Systems)

Location : Washington, DC, USA | Team: Enterprise Applications

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Enterprise Applications & Analytics team is part of corporate IT and is responsible for supporting, developing, managing and enhancing the set of enterprise applications which are the platform that delivers Medallia's business processes. The group focuses on engagement with the line of business to continue and calibrate the solutions to best fit Medallia's business needs. In addition the group focuses on design, development and the deployment of an enterprise decision support system to provide enhanced reporting and analytics capabilities.
Medallia’s Salesforce team is a fast-paced environment and we are looking for someone who can hit the ground running managing multiple responsibilities and projects while producing high-quality work.


  • Partner with lines of business to gather, document and develop new requirements into design and implementation by translating business requirements into creative and effective technical / functional solutions
  • Collaborate with cross-functional teams on new features functional designs, functional requirements, limitations, and implementation of new initiatives
  • Advise stakeholders and users on Salesforce (Steelbrick) CPQ capabilities and limitations 
  • Build and demonstrate Salesforce CPQ prototypes in Salesforce
  • Design, develop and maintain complex workflow rules, validation rules and custom workflow, etc.
  • Provide user support, training, documentation, and troubleshooting while also analyzing current processes to identify opportunities for improvement
  • Audit, uncover and resolve data integrity and application security issues
  • Execute mass data imports/exports using standard API’s or other common Salesforce tools
  • Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing.
  • Identify opportunities for application optimization, redesign, or development within the platform that will support multiple business units
  • Guide best practices for security model, mobile deployment strategies, workflow, data validation and administration processes 
  • Complete necessary items related to system design, configuration, customizations, integration and support
  • Maintain a comprehensive knowledge of regulatory and security requirements and ensure compliance.
  • Embrace a dynamic and talented team that challenges each other to reach their full potential and are committed to career development and coaching
  • Act as a promoter and driver of change in support of business process improvement

Required Qualifications

  • 3+ years of systems administration experience (i.e. designing, developing and maintaining complex workflow rules, validation rules, custom workflow or similar)
  • 3+ years of Salesforce experience specific to Sales Cloud, administration, integration, configuration, enhancements or similar 
  • 1+ years of CPQ(Configure, Price, Quote software) experience
  •  1+ years experience with translating business requirements into technical/functional solutions


  • Strong understanding and knowledge of Salesforce (Steelbrick) CPQ capabilities and limitations paired with design and configuration skills 
  • Hands-on experience in several mid-sized, global implementations using Salesforce CPQ
  • Experience working in a similar role for a SaaS company
  • Experience with Salesforce Lightning, Visual Force, APEX, Process Builder, Workflows and Architecture topics
  • certification
  • Excellent communication and interpersonal, written and verbal skills to influence stakeholdersBachelor’s degree in Information Technology or a related field
  • Team player with positive attitude and passion for the opportunity
  • Quality first mindset, innovative thinker, eager to learn, grow, and develop
  • Proven track record of efficient architecture design of SaaS business applications and understanding of subscription based businesses
  • Demonstrate bias for action and execution with a strong history of delivering projects and tasks on time and to specification
  • Organized, problem solver with a process-oriented mindset
  • Quick Learner with an ability to ramp up in technologies and modules to meet business needs
  • Ability to juggle multiple priorities yet stay focused on delivering high business impact
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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