Art Director (Remote)

Location : Atlanta, GA, USA | Team: Marketing

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role
The Art Director is a highly skilled creative resource for the internal Medallia Brand and Creative agency and works to bring content to life. The Medallia Brand and Creative Team believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer their services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.

In short, we’re looking for passionate people to join our team. We believe creating excellent work and having a good time while doing it is what workplace dreams are made of. We value feedback and hitting deadlines. Ideating and executing. Dreaming and doing. Ready to build the future of Medallia with us?

As an art director, you’ll be creating visible images that can be used across all advertising channels, including online, social, television, and print.  You are a driving force behind Medallia’s growing creative footprint. You’ll execute projects on a tight timeline and deliver high quality design that drives results. We’re looking for someone with a love for visual storytelling and brand design.  We are looking to add a creative thinker who can translate strategic and marketing needs into beautiful brand work! Along with your resumé/application, please submit a link to your portfolio or reel that highlights relevant work.


  • Approach design problems with creativity and passion producing ideas and concepts that you can drive from ideation to completion working with other art directors, designers, animators, producers, and stakeholders
  • Partner with a copywriter
  • Own execution and completion of design projects
  • Support the design needs of the marketing team and other key stakeholders across the business
  • Work with outside vendors to complete projects successfully (ex: developers, printers, trade show managers etc.)
  • Develop and pitch new design or brand concepts and actively participate in the critique and feedback process
  • Prioritize and manage work tasks efficiently and effectively, consistently meeting project deadlines and milestones
  • Grasp overall brand messaging and knows how visual assets translate across all relevant media
  • Responsible for implementing visual brand consistently across projects
  • Work together with copywriters and designers to provide creative, strategically sound solutions for both production and brand needs
  • Handle a high-volume environment with rapid turnaround times and manage multiple tasks and project details.
  • Provide creative input in brainstorming sessions for a variety of projects.
  • Design presentations and materials for campaigns and agency communications
  • Contribute to interactive design and banner production
  • Must be a quick thinker, able to develop concepts and carry out creative design solutions on a tight schedule.
  • Keep abreast of emerging technologies in new media, particularly design programs
  • Projects will include presentations, trade show designs, commercials, print, social, OOH, videos and interactive displays
  • Ability to build docs of any kind, work with production companies, handle recording sessions, and present your concepts with confidence and fervor!

Minimum Qualifications

  • Minimum of 4 years experience working as an art director preferably at an agency 
  • A portfolio that showcases your work, provides detail of your project roles, and shows examples of functional designs demonstrating high degrees of accuracy and attention-to-detail, that you have developed from start to finish
  • Proficiency in the formal elements of design, including: composition, color, and hierarchy
  • Demonstrated proficiency in Adobe Creative Suite (Illustrator, Photoshop and InDesign)

Preferred Qualifications

  • BA or BFA in Graphic Design, Advertising, Fine Art, Copywriting, Industrial Design, Art Direction or comparable degree
  • Basic proficiency in Figma or Sketch
  • Broad expertise inclusive of print, UX / UI, experiential, and digital
  • Basic proficiency in HTML and CSS
  • Strong typography skills
  • Adobe After Effects/Motion work experience is a plus
  • Photography and video skills are a plus
  • Technology experience is preferred. Or if no tech experience, a proven curiosity and willingness to dive deep into complex categories.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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