Engineering Manager (Decibel)

Location : Mexico City, Mexico | Team: Application Engineering

Role Type: Full-Time Employee (Manager)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

For us, our engineers are the wizards that bring Decibel to life - taking designs and concepts and translating those into a functional platform that our customers love in full.

Our ideal candidate will be line managing our Software Engineers in the Integration team, taking a leading role in the team. They'll be responsible for developing robust solutions that are performant enough to meet our client expectations. You would be expected to coordinate with other teams within the Engineering function to deliver solutions end to end.

Taking a leading position in a growing Development team your responsibilities and ownership will include:

·         Lead development using an Agile Scrum / TDD approach.
·         Lead definition/improvement of our coding standards, role modeling best practice.
·         Line manage & mentor full-stack engineers.
·         Be part of the management team for the Engineering department
·         Providing guidance and system design support in line with your skillset.
·         Write clean code to develop functional applications
·         Troubleshoot and debug applications
·         Research & test cutting-edge technologies to improve our solutions
·         Gather and address technical and design requirements
·         Follow emerging technologies
·         Write and own functional requirement documents and guides for your area
·         Manage the creation of quality mock-ups and prototypes

·         Detailed understanding of Agile Scrum & Test-Driven Development
·         Experience leading software engineering using Agile Scrum
·         Proven skills with Java or PHP and third-party integrations
·         Knowledge of other third-party frameworks, such as Adobe, Salesforce, or Google is a plus
·         Hands on experience with API development frameworks
·         Experience with AWS, GCP, or Azure is a plus

This is a technical role & management role with an expected effort split of around 50/50 between the two.

To be successful you'll already have led Software Engineering teams and have developed, maintained & improved web products gaining hands-on experience with public cloud infrastructure; we use AWS, but any is fine. Working knowledge of MySQL for database configuration would be helpful too but an understanding of any relational storage system is fine.

We're growing fast, so there is plenty to learn and do - we're a bunch of smart people doing clever stuff, and your knowledge, skills, and experience will only make us, and our product, better.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. 

Medallia is committed to working with and providing reasonable accommodation for applicants with any disability.

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