Copywriter (Remote)

Location : Atlanta, GA, USA | Team: Marketing

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role
The Copywriter is a highly skilled creative resource for the internal Medallia Brand and Creative agency and works to bring content to life. The Medallia Brand and Creative Team believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer their services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.

In short, we’re looking for passionate people to join our team. We believe creating excellent work and having a good time while doing it is what workplace dreams are made of. We value feedback and hitting deadlines. Ideating and executing. Dreaming and doing. Ready to build the future of Medallia with us?

We are seeking a copywriter to focus on direct response content. In this role you’ll use your inventive mind and stellar writing skills to capture our brand voice and explore innovative ideas to help elevate it. You’ll be responsible for writing compelling copy for advertising, digital, and web channels. You’ll work collaboratively with the rest of the Brand and Creative team to ideate, develop, and perfect creative concepts. Along with your resume, please submit a link to your portfolio with writing samples.


  • Write engaging copy that pushes audiences to take action on a variety of channels (social, advertising, landing pages, etc)
  • Play a crucial role in helping to redefine our brand identity by developing a compelling tone of voice 
  • Work collaboratively with the Brand and Creative to team to ideate on and develop creative concepts with an eye on innovation 
  • Align ad copy with creative strategy, ensuring cohesive messaging and tone
  • Concurrently manage several projects from conception to completing, consistently delivering high quality content 

Minimum Qualifications

  • 5+ years of content creation and editing experience, with some experience with direct response, advertorial copywriting
  • Excellent writing and editing skills

Preferred Qualifications

  • Passionate about bringing a creative vision to life
  • A strong team player who helps to develop the team around them
  • Ability to multitask and prioritize in a fast-paced, deadline-driven environment

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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