Senior Manager, Professional Services Sales

Location : Amsterdam, Netherlands | Team: Professional Services

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.


As a Professional Services Sales Senior Manager you will leverage your deep experience of software implementations, as well as expert knowledge of Medallia to inspire client confidence. In your role you will help both new prospect clients and existing Medallia clients outline best practice solutions that address specific client business needs and business outcomes, while being practical to implement and easy to service. 

​​The role is both challenging and rewarding.  You will expand opportunities within existing accounts and develop opportunities in new clients outlining best practice solutions that address specific client business needs and business outcomes, while being practical to implement and easy to service. This is an ideal opportunity for someone with a background in customer experience, SaaS technology, consulting, market research, client management, and services sales or pre-sales to take a leading role in transforming the way our clients engage their customers and in driving Medallia’s growth. A self-starter who is confident, flexible, creative, a great presenter, a team player, able to build a rapport quickly, has strong organisation and communication skills, with a must-win attitude and growth mindset. The role will be covering key opportunities across Benelux & Nordics.

You will be responsible for the sales business of Professional Services for your region working closely with other Medallia stakeholder groups across the business, namely software sales, solutions consulting, customer success, professional services and product management. You are often the critical link between commitments made during the sale and delivery during the implementation.

Responsibilities:

  • Develop and maintain strong business relationships with key decision makers in your territory
  • Define sales & lead generation strategies for your territory
  • Work with Customer Success Managers to identify opportunities to optimize existing application functionality and expand the module footprint in existing client accounts  
  • Work with the Software Sales team to identify, qualify and develop each business opportunity, agreeing a sales strategy and a close plan
  • Work with designated partner organisations on specific opportunities
  • Drive the entire sales cycle, including the ability to:
  • Orchestrate discovery meetings and link solutions to customer pain points (Consultative Selling / Value Selling);
  • Support Statement of Work (SOW) and Addendum creation by being an expert on Medallia technology and by representing the interests of clients and the Professional Services team
  • Structure winning presentations / proposals / RFP responses
  • Accurately forecast against targets on a monthly and quarterly basis

Required Qualifications:

  • Minimum of 3 years of Experience focused on Services Sales, technology consulting, project management, Solutions Consulting or customer management
  • Record of consistently meeting objectives and exceeding targets at top-performing companies
  • Demonstrated interest in technology, including comfort with technical concepts and ability to learn new technology applications
  • Interpersonal skills, including the ability to work with both technical and business team members
  • Bachelor’s degree
  • Ability to travel within the Benelux & Nordics region

Preferred Qualifications:

  • Experience in SaaS, enterprise software, IT consulting, management consulting, or market research
  • Participation in mid to late sales cycle activities assessing technical or business requirements
  • Fluent in Dutch and English
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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