Solution Principal, Analytics

Location : Remote, United States | Team: Solutions Principals

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Description: As a Solution Principal, you work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their customers and employees. You will drive innovation and adoption of cutting-edge technology with the purpose of tackling real business problems and embedding analytics at all levels of an organization. You are a critical member of the customer organization; a trusted advisor for our prospects and customers, and a leader, teacher, and mentor within Medallia on customer experience and industry best practices.

Responsibilities

  • Shape our clients’ and prospects’ CX and EX vision by sharing best practices, telling stories about how other organizations we’ve worked with have approached obstacles and challenges, and serving as an Analytics domain expert during sales cycles.
  • Articulate Medallia’s value proposition, differentiation, and market leadership in the Analytics space
  • Act as a GTM and enablement lead across sales organization on development of playbooks and best practices.
  • Serve as a field-facing technical expert for Medallia’s Analytics product suitePartner with Product, Marketing, Professional Services, and Customer Success teams on roadmap prioritization and best practices development for Analytics programs & products.
  • Be an active contributor to the community, both inside and outside of Medallia, through sharing of thought leadership and best practices via content development, speaking events, customer advisory board, etc.

Skills & Expertise

  • Deep experience creating and recommending Analytics Strategies across for both Power User and Operational use cases & business units (e.g. Insights, Digital, Product, Marketing, and Operational Teams such as Support and Sales)
  • Confident experience with & interest in several solutions across the Analytics space including but not limited to Text Analytics, Machine Learning, Journey Analytics, Speech Analytics, Social Listening, Data Integrations & ETL, Experience Analytics, and Feedback Programs.
  • Significant experience presenting to senior executives / strategic accounts
  • Consulting skills (e.g. strategic, technological) and balance between a service-driven and sales mindset
  • Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance
  • Passion for learning and helping others
  • Team-oriented and works well in a collaborative environment

Qualifications

  • Bachelor's Degree or equivalent work experience
  • 5+ years in the Analytics space either as a consultant, seller, or program manager - with a software provider or with an organization
  • 2-3+ years of experience in Customer Experience and/or Operational Customer Experience Management
  • High capacity to learn new terminology, technology, and products
  • Comfort supporting a large, global organization
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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