Area Vice President, Field Sales/Contact Centers

Location : Remote, United States | Team: Industry & Vertical Sales

Role Type:

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Manages sales directly to end-users of the organization’s products or services in a large specified geographic area, or is responsible for a specific industry or product segment on a national or geographic basis.

AVPs sit on the Sales Leadership team and operate as a General managers for their Area: a large sales territory comprising multiple go-to-market verticals.

Responsibility for budget and decisions. Work directly with leaders in product, marketing, enablement, and operations to prioritize investments based on the needs & areas of growth potential in your Area.
Create and continuously optimize effective strategies for top and bottom-line revenue growth and customer retention. Have a mastery of vertical & solution specific messaging relevant to your Area.
Create & maintain a high-performance sales culture. Broadly, this refers to an area that is meeting or exceeding sales targets, with broad participation, wherein every member of the team feels valued, rewarded & accountable for their contributions.
Top of funnel lead generations
Own, drive, and accurately forecast new software bookings, retention, and upsell/cross-sell inspire, develop and retain high-performing Regional Directors and Sales Directors
Attract, recruit, and hire future Enterprise Sales Leaders and President’s Club attendees
Lead key members of the Sales Ecosystem (such as Solutions Consulting, Account Management, and Inside Sales)
Build and execute relationships and go-to-market strategies with key Medallia partners such as management consulting firms and global system integrators
Run an operationally sound sales team
Partner internally with Sales Ops and Marketing to continuously improve our sales approach and win rate
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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