Professional Services, Director of Market Research

Location : Remote, United States | Team: Professional Services

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

This person will have the ability to clearly and effectively communicate Medallia capabilities to all new and existing clients.  He/she will also be able to manage projects independently and complex projects with guidance and coaching from more senior staff.  This is a unique opportunity to play an integral, impactful role within a smaller entrepreneurial team. 
Take ownership of client relationship/build trust and loyalty with assigned clients
Head internal initiatives/area of expertise
Profitably manage and execute all aspects of assigned projects from proposal to final deliverables 
Effectively coordinate project team – junior, senior and support
Proposal writing, survey design, client interaction, field management, data analysis, report writing, and presenting.  
Coach and mentor junior staff on all aspects of professional development; serve as role model for Medallia's core values and mission
Qualifications and Skills:
Clearly and effectively communicate Medallia capabilities
Ability to think strategically about client issues, understand client needs/objectives and propose effective research methods/designs
Full competency moderating all types of focus groups/IDIs
Ability to work effectively in a team environment 
Well versed in quantitative and qualitative data collection methodologies
Full competency in instrument development (screeners/surveys/discussion guides/tab plans/banner plans) 
Problem solve – when things don’t go quite right
Effective management of data collection vendors and internal project teams 
Conceptual understanding of advanced statistical methods
Full competency in analysis, interpretation and reporting of data (including SPSS and multivariate techniques)
Coordination of multiple projects to ensure they are on time, budget and of the highest quality
Communication and negotiation skills
Coaching/Mentoring skills
Conceptual understanding of advanced statistical methods
Advanced moderation/interviewing techniques 
Advanced research design; competency in select industry/sectors
Masters degree or Bachelor’s degree plus commensurate experience.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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