Senior Manual Quality Engineer - Mobile

Location : Remote - India | Team: Test Engineering

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Medallia Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences and keep pace with customers’ constantly changing behaviours.
Medallia Digital is a native component of Medallia - a leading customer experience management (CEM) SaaS company, that is trusted by some of the world’s top brands to create experiences that customers love. Medallia enables companies to capture customer feedback across a multitude of channels and touchpoints (such as online, social media, mobile, and contact centres), understand it in real-time, and drive action everywhere — from the C-suite to the frontline.

Responsibilities

  • Research and analyze product features being tested
  • Review product requirements and technical design documents, providing timely and meaningful feedback
  • Develop, implement, and maintain test plans for our Mobile SaaS application
  • Document results of tests and create bugs for the software development team
  • Identify, isolate, and track bugs throughout testing
  • Collaborate with developers, product managers and Customers Success Managers to quickly isolate and report issues
  • Work actively in the scrum team, participating in its meetings
  • Suggest solutions to identified product problems

Job Requirements

  • At least 5 years of experience as a QA Engineer in a global software company
  • Experience with API and  Mobile SDK testing experience
  • Strong knowledge of software QA methodologies, tools and processes
  • Experience with writing and executing STP, STD and high-level STR
  • Experience working with databases and SQL
  • Experienced in leading the Quality within a cross full-stack delivery team
  • Proficient in facilitating quality of workflows and procedures
  • Solid knowledge of Agile methodologies
  • Proficiency in verbal and written English
  • Autodidact, capable of learning complicated ideas independently
  • Excellent time management and multi-tasking skills
  • Excellent analytical and problem-solving skills
  • Team player

  • Advantages·  
  • Experience working with databases and SQL
  • Scripting languages and / or automation experience.
  • Experienced with JIRA
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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