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Director, Market Research

  • Location: Remote, United States
  • Team: Professional Services Insights
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

This person will have the ability to clearly and effectively communicate Medallia capabilities to all new and existing clients.  He/she will also be able to manage projects independently and complex projects with guidance and coaching from more senior staff.  This is a unique opportunity to play an integral, impactful role within a smaller entrepreneurial team. 
Responsibilities:
Take ownership of client relationship/build trust and loyalty with assigned clients
Head internal initiatives/area of expertise
Profitably manage and execute all aspects of assigned projects from proposal to final deliverables 
Effectively coordinate project team – junior, senior and support
Proposal writing, survey design, client interaction, field management, data analysis, report writing, and presenting.  
Coach and mentor junior staff on all aspects of professional development; serve as role model for Medallia's core values and mission
Qualifications and Skills:
Clearly and effectively communicate Medallia capabilities
Ability to think strategically about client issues, understand client needs/objectives and propose effective research methods/designs
Full competency moderating all types of focus groups/IDIs
Ability to work effectively in a team environment 
Well versed in quantitative and qualitative data collection methodologies
Full competency in instrument development (screeners/surveys/discussion guides/tab plans/banner plans) 
Problem solve – when things don’t go quite right
Effective management of data collection vendors and internal project teams 
Conceptual understanding of advanced statistical methods
Full competency in analysis, interpretation and reporting of data (including SPSS and multivariate techniques)
Coordination of multiple projects to ensure they are on time, budget and of the highest quality
Communication and negotiation skills
Knowledge:
Coaching/Mentoring skills
Conceptual understanding of advanced statistical methods
Advanced moderation/interviewing techniques 
Advanced research design; competency in select industry/sectors
Education:
Masters degree or Bachelor’s degree plus commensurate experience.
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.