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Director, Medallia Strategy Analytics (Remote)

  • Location: San Francisco, CA
  • Team: Professional Services Insights
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia Strategy Analytics Team (MSAT) is a first-of-its-kind experience management consulting team.  Its role is to help our customers realize the value of their investments with Medallia by uncovering data-driven insights and stories to inform their customer experience management and program strategy and maximize its ROI. 
MSAT is a global, high performing team, with a track record of performance. Team headcount has grown 2x over the past 2 years, client work has average an NPS of 90 and team engagement scores are some of the highest at Medallia.
Today, MSAT is staffed by a cross-discipline team of problem solvers who are located in the San Francisco Bay Area, Virginia, New York, London, and Munich. They have a mix of MBA, PhD, and BS/MS in quantitative/research disciplines. We’ve only just scratched the surface of MSAT’ potential, and our team’s role is critical to the near and long term distinctiveness of Medallia!
The Role:
Act as trusted strategy analytics consulting partner to both existing and prospective customers of Medallia within an assigned portfolio, leading teams to achieve maximum impact on engagements ranging from quantifying the impact of CX/EX to a customer’s business to identifying opportunities from signals to influence CX strategy.
As portfolio owner, consulting partner, and vertical expert:
Accountable for partnering with internal Medallia teams customers and (e.g.Professional Services, Customer Success, and Sales) to drive value realization, growth and retention of assigned portfolio. 
Responsible for cultivating relationships with MSAT customers as credible CX practitioner and vertical subject matter expert 
Ensures high quality and impact of delivery of data-driven consulting projects to propel Medallia clients' experience management maturity and financial impact across their organization. 
Leads team's thought leadership/ growth/ operations initiatives within vertical of expertise
As team and people leader:
Identifies and drives strategic team initiatives  (i.e: process improvement, tools, knowledge base, onboarding, etc)
Contributes to cross-functional, thought leadership acting as vertical expert
As a people manager, owns developing skills and guiding career growth of specific team members Contributes to recruiting new MSAT teammates (sourcing / interviewing / closing)
Contributes to onboarding and ongoing development of new MSAT hires
Provide 360 feedback proactively and when requeste
Minimum Qualifications:
Bachelor’s Degree in quantitative/research field or equivalent practical experience.
9+ years of experience in management consulting or other analytically-focused, developing and delivering executive-level presentations.
Project leadership role.
5+ years of experience managing people
Deep vertical expertise in either Hospitality, Tech, B2B, Telco, Financial Services, Insurance, Health Care, Retail or Restaurants Excellent problem solving and analytical skills.
Ability to formulate hypotheses, search for patterns, and find the story in the data.
Experience leading consulting projects both autonomously and as a team.
Strong team leadership and communication skills.
Quick learner/creative thinker/self starter.
Preferred Qualifications:
PhD, MBA, Master in Data Science or other equivalent advanced quantitative/research degree.
2+ years experience in selling consulting engagements, either directly or indirectly as a person supporting the key consulting salesperson.

At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.