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Director, Public Relations

  • Location: San Mateo, CA, USA
  • Team: Marketing
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.


We are looking for a PR and communications Director with a passion for media relations and an insatiable curiosity in technology and business, social media, and digital media strategy. This person will work closely with our CMO to champion Medallia and reach the diverse audiences inclusive of press, analysts, and prospects. Are you someone who gets excited about creative storytelling, crafting the perfect business pitch and PR strategy? If so, Medallia wants you on the team.

Key responsibilities include:

Manage PR and direct media and analyst relations, social media and digital media (paid earned and owned) for North America in close conjunction with the marketing and talent teams.
Demonstrate very strong media relationships that can translate into coverage.
Help foster creativity amongst team members, and brainstorm new ideas effectively.
Define and land coverage in key vehicles for prospects and investors with ingenious pitches and angles.
Partner closely with sales to articulate the value prop of Medallia using their customer success stories and secure press in top verticals (retail, travel and hospitality, public sector, insurance and fiserv).
Deliver regular updates to internal stakeholders and partners on insights gathered through regular monitoring and measurement of the local enviroment.
Become a Medallia expert—roll up your sleeves and learn our product so that you can help us evangelize it properly.


Required Qualifications

  • Strong PR and marketing fundamentals.
  • Strong track record of delivering in previous positions
  • Minimum of 8 years of experience in previous PR and marketing roles.
  • Demonstrated experience leading a PR team for a technology or software firm
  • Superior verbal and written communication skills and presentation ability.
  • Must be able to demonstrate a strong body of work.
  • Ability to learn quickly, synthesize and teach back to the company, customers and larger social media community.
  • Excellent interpersonal and organizational skills, especially strong attention to details

Preferred Qualifications

  • BS in Business or MBA
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.