Solutions Principal, Medallia Digital Suite

Location : Remote, United States | Team: Solutions Principals

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As a Digital Solution Principal, you will work with senior decision makers and technologists at admired and emerging brands, helping them improve in the eyes of customers and employees. 

You will advise on solutions for real business and programmatic problems related to Digital Channels (i.e. websites, mobile applications, software applications, and connected devices). You will work with cutting-edge technology from or integrated with our Digital Suite solutions, as well as the rest of the Medallia Experience Cloud, to help impact Digital experience. You will gain exposure to and can impact all industry opportunities globally, both directly and indirectly, through your unique content, enablement, solution/program designs, and live meeting support. And you have the opportunity to work and solution with teams like Solution Architects, Product, Engineering, and Professional Services to create and share new best practices.

You are a critical member of the Sales team as a leader, teacher, mentor, and expert practitioner, balancing both the value of our Digital solutions as well as how they work based on your past and present experience. 

Ultimately, you are already or will become a trusted advisor for our prospects, customers, and our own Medallians related to all things ‘Digital’ as a representative of the large, growing Digital Suite team and high priority growth area for the Medallia organization.

Responsibilities

  • Sales Support: Shape our clients’ and prospects Customer & Employee Experience vision by understanding their business goals and mapping those to Medallia’s value proposition, existing customer base program designs and case studies, and overall recommendations directly in sales cycles.
  • Product Expert: Deeply learn (i.e. from Product), understand, & share Medallia Digital Suite & integration capabilities to convincingly articulate our value, differentiation, and how our solutions would work to both technical and non-technical audiences, to inspire confidence and accelerate sales.
  • Go-to-Market & Enablement Contributor: Support strategic go-to-market content creation and enablement activities that relate specifically to Digital in conjunction with other functions, such as Product Marketing, to scale your impact beyond direct sales cycles you’re able to join.
  • Lead Digital Solution Designer: Assist in the design and launching of net-new packaged solutions with Solution Architects, including leading key activities such updating/creating sales playbooks; recommend new signals capture, intelligence, and actioning strategies directly with and through Solution Consultants; influence product demonstrations strategy with Demo Engineering team and Solution Consultants to ensure proper value-driven stories are supported
  • Product Ambassador: Liaise with Product team to represent Sales & influence Product improvements and innovations which should drive both revenue and customer success
  • Thought Leader: Continue to develop your Digital channel and solution expertise, primarily through Sales cycles & any post-sale engagements to share it with others

Skilles & Expertise

  • Deep experience creating and recommending Digital Experience Management Strategies across both Digital and other business units (e.g. Insights, Analytics, Product, Marketing, and Operational Teams such as Support and Sales)
  • Confident experience with & interest in several solutions across the Digital space including but not limited to and Digital Analytics, Experience Analytics, Feedback, Personalization/Adoption Services, Chat/Chatbot, and/or Customer Data Platform categories
  • Significant experience presenting to senior executives / strategic accounts
  • Consulting skills (e.g. strategic, technological) and balance between a service-driven and sales mindset
  • Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance
  • Passion for learning and helping others
  • Team-oriented and works well in a collaborative environment
  • Empathy and the ability to build relationships internally and externally

Required Qulaifications

  • Bachelor's Degree or equivalent work experience
  • 5+ years in the Digital space either as a consultant, seller, or program manager - with a software provider or with an organization
  • 2.5+ years of experience in Customer Experience and/or Operational Customer Experience Management
  • High capacity to learn new terminology, technology, and products
  • Comfort supporting a large, global organization

Preferred Qualifications

  • 7.5+ years in the Digital space either as a consultant, seller, or program manager - with a software provider or with an organization
  • 5+ years of experience in Customer Experience and/or Operational Customer Experience Management
  • Knowledge of challenges across several industries such as Financial Services, Insurance, Retail, Food & Beverage, Telecommunications, and Technology

Internal Notes

  • Relatable platforms/competitors - Adobe, Decibel, Medallia Digital, Optimizely, WalkMe, Intercom, Tealium
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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