Director, Product Design

Location : Remote, United States | Team: Product Design

Role Type: Full-Time Employee (Manager)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Medallia is looking for a Director of Product Design to manage a team and lead design strategy across Medallia’s portfolio of Products. Over the last 10 years, Medallia has evolved from a single product company to a portfolio of 10+ product lines, including several which came to Medallia through acquisitions. As Director of Product Design, you will manage the balance between individual brand identity for each pillar, while also ensuring a high level of consistency and cohesion across all Medallia products. From time to time you will put your product hat on to help drive innovation through integrations across our portfolio to maximize our competitive differentiation. You will be directly responsible for the quality and output of our portfolio design team and have a high level of visibility from our product executives and C-Suite. 

Role and Responsibilities

  • Drive innovation across Medallia’s product portfolio, incorporating industry trends but balancing them with our Alchemy Design System
  • Operational and creative management of Medallia’s portfolio products , ensuring all current and future needs are organized and developing a prioritization framework for inbound work
  • Facilitate alignment across design, product, and engineering, and introduce new or improved operational ideas or processes where needed
  • Manage work and accountability of your direct reports, deeply understanding the roadmap and backlog across Medallia’s portfolio of products
  • Alignment with your peer design directors to understand how current work may overlap and find opportunities for alignment
  • Review of in progress / completed design work 

Minimum Qualifications

  • 8+ Years experience working in high performance design organizations
  • 3+ years of people management experience
  • Experience driving operational excellence and success pitching new concepts, managing stakeholders relationships, and managing tight timelines
  • Collaborative not competitive approach to work

Preferred Qualifications

  • 5+ years experience working in tech / product organizations
  • Experience working on companywide design systems 
  • Experience working on enterprise / SaaS software 
  • Experience managing design sprints
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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