Senior Product Manager (Mobile)

Location : London, United Kingdom | Team: Product Management

Role Type: Full-Time Employee (Manager)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

Building a great business needs great products; building great products needs great people.  We’ve both in abundance and seeking more great people! As our Senior Product Manager, you’ll be right at the very heart of it, helping shape the product vision, building the product strategy, driving product discovery, and managing product delivery.

It’ll take a certain type of Product Manager profile to fulfill this challenge; You’ll make it your priority to have a deep understanding and knowledge of our users and customers, the data that’s generated about our product, our industry, and how our business works, but most of all you’ll excel in creating products that delight our customers and drive Decibel forward.

The role will have some management duties with a small team of between 1-3 direct reports distributed across EMEA and the role will report to Felix, our Decibel’s product leader.

Responsibilities:

  • You “own” an area of Decibel’s core product (Mobile) and make sure it is successful and delivers value to customers so the business benefits from it
  • You help drive the overall product strategy
  • Lead, mentor, and coach product managers & product owners, collaborating and sharing knowledge across the product department
  • You lead a cross-functional team of engineers, designers, data scientists, and analysts to build and develop the product
  • Together with that team you drive discovery (ideation, prototyping, validation) and delivery (definition, deliverables planning, design) of new functionality all the way through to launch
  • You define and analyse product metrics to inform decision-making and measure success
  • You communicate across the company to evangelize your product
  • Have experience in building APPs and SDKs
It’s likely that you are working in an “empowered product team”, consisting of a tech lead, a Product Designer, and yourself with proven abilities to lead and work cross-functionally. You’ll have a passion for building great products from the ground up and most likely have knowledge of working in a start-up environment. Your track record will be exceptional, you know how to delight customers and data will back this up. Oh, and you be able to hold your own in technical conversations… 

We're growing fast, so there is plenty to learn and do - we're a bunch of smart people doing clever stuff, and your knowledge, skills, and experience will only make us, and our product, better.

Sounds good? Then let’s get on with it, you can apply below.


At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

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