Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
The Support and Education Operations team sits within the Customer organization and is responsible for supporting, developing, managing and enhancing the applications which are used to deliver train and support to our Customers. The group focuses on engaging with stakeholders to understand business needs, then designing, developing and deploying solutions that meet those business needs. Medallia’s Support & Education Operations team is looking for someone who can hit the ground running managing multiple tasks while producing high-quality work.
Medallia is looking for a driven, hands-on Salesforce Administrator with a strong functional and technical background. In this role your time will be split between supporting the Medallia app for Salesforce and working on internal Salesforce implementation projects. You will be involved in all technical aspects of Salesforce.com, executing on the day-to-day configuration, support, maintenance, and improvement as well as AppExchange products. The successful candidate will have experience working with Salesforce platforms, AppExchange products, and will utilize their creativity and innovation to develop new approaches for enterprise application integration, workflow automation, performance optimization and overall administration particularly within the Salesforce platform. The majority of your time will be spent working closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. The other portion of your time will be spent handling inbound support tickets related to Medallia’s app on the Salesforce app exchange.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.
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