HR Onboarding Coordinator

Location : London, United Kingdom | Team: People Operations

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

A phenomenal opportunity exists within our People Operations team as a Global Onboarding Coordinator. This role will partner with cross-functional teams to improve and enhance our onboarding processes and programs including, but not limited to, onboarding new hires, being the "first day" ambassador/point of contact and developing onboarding artefacts in support of making a new hire most successful.

Responsibilities

  • Coordinate with People Operations on transitioning the new hire from post-offer to the onboarding process steps.
  • Communicate with new hires and internal stakeholders prior to their first day, shipping swag, and coordinating with local operations and IT teams to ensure operational readiness on day 1.
  • Coordinate with hiring managers to plan and facilitate the first week of onboarding.
  • Coordinate first day logistics including conducting orientations in multiple time zones and required documentation.
  • Be the "first day" ambassador/point of contact, facilitating right-to-work checks and IT access verification.
  • Onboard new hires into onboarding systems, HRIS systems, training applications and ensure all necessary documentation is gathered prior to onboarding.
  • Provides Merger and Acquisition Onboarding support for all new hires to ensure successful and compliant onboarding. This includes collaboration with the team on onboarding steps, communications, coordination, and facilitation. 
  • Support and coordinate Onboarding in a timely manner for non-employees at Medallia (Agency Temporary workers, Independent Contractors, Consultants, Vendors, Outsourced Service Providers, and Partners), and partners with both internal and external stakeholders to ensure a  compliant and successful onboarding. 
  • Follow up with new hires and hiring managers to ensure a smooth start and ramping, continuing to monitor for new hire's first 5 days.
  • Support onboarding artifacts, from "getting started" guides to in-depth documentation created in support of making a new hire most successful.
  • Coordinate with any local office entities to assist with site-specific benefits, protocols, operational matters, and regional welcome meeting sessions for new hires. 
  • Support with Global Expansion projects, ad hoc projects, and reports.

Qualifications

  • Excellent verbal and written communication skills.
  • Self-starter.
  • Strong organizational skills and attention to detail with effective prioritization and the ability to work independently.
  • Process-driven, but always looking for ways to optimize.
  • Ability to build, nurture relationships and interact with all levels of management and internal customers.
  • Tech-savvy nature with a natural interest for upleveling experiences through technology.

Preferred Qualifications

  • Previous experience with onboarding programs.
  • Passionate about delivering unique employee experiences.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

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